Ulta BeautyReviews of ulta.com

I placed an order May 23rd and it is now June 7th, they still have not shipped it. I tried to call Ulta customer service to talk to someone. They hung up on me four times. Now I'm trying to text to them and they are not replying. Never again Will I order online. When she put me on hold I even told her I did not want to go on hold because I've been hung up on so many times and she put me on hold anyway. Trying to cancel order but they're not replying.

There's an IT glitch that needs to be addressed. Appointments mysteriously disappear from the stylist's electronic appointment book on the store's computer... And so new customers are assigned to the slot. The way I found out about this is when the stylist called to check if I has canceled the appointment, which I had NOT!! Yet the automated service continued sending me reminders (for 6 weeks) that the appointment is still valid with directives to tap on the link. And then there is no option in the link to submit a confirmation. Tried to call to talk to someone but was unsuccessful. I have seen this happen to another customer who had driven quite a ways to her appt only to find out that her slot was filled with another client. All the stylist and her assistant could tell her was that the appt. had been canceled - the woman insisted she hadn't, and the folks at the salon had no explanation for why it said she canceled... The poor woman had to kill 5 hours waiting for the stylist who graciously volunteered to stay later for her. The folks there at the salon are also frustrated. They have no one to address this issue to either. This is not good business practice.

Their customer service is ABSOLUTELY HORRIBLE! Their supervisors are NOT helpful and I consider what they have done to be unethical and immoral! I will never shop at ULTA again and I hope everyone else does the same.

Return of a bad product. Told no refund of money , not offered a store credit. Said needed to be enrolled in their points program But purchased under daughters account but it still was refused refund. Then another associate came up being rude said they had right to refuse to refund on purchases! Even if that is not Ulta policy that is plainly written on back of every receipt! They however kept the product! Terrible store# 438! Sandusky, Ohio They don't deserve the 1 star

I hate going to the store because although the associates are helpful they always try to get me to buy something other than what I went to buy. On May 26th I placed an order online that said it will be delivered on May 31st. It is now June 5th and I haven't gotten anything. The FEDEX tracking has it in WV since June 1st I live in MIA. I reached out to cancel the order because its taking too long to deliver. They told me to wait until June 9th because its still in the timeframe that they said. Mind you I ordered something on another website two days after the ulta order and already got it through FEDEX. This is ridiculous! They also told me that if I wanted it quicker I should've paid the expedited fees. Why would I do that if the date they originally told me i was fine with. Clearly paying extra would've been a waste of my money since they don't deliver when they say they will anyway.

This company are big crooks to cost you money. Went online to order a $16 eye shadow liquid. When got through to pay, it said it was an error to come back and try it again later to place order. So waited an hour to try again and again it said again error come back again later. But later saw on my email it actually went through twice and got charged $24 for eye shadow two times when I was only ordering it one time. Then when go to get a refund on the one extra one and they only giving me $16 back instead of the $24 I paid because they won’t refund me back the shipping when I was not ordering it twice like that their site is crappy and messed up

I order online since the local store is not customer friendly. Two orders in a row I have had issues with and get bad customer service about replacements or refunds. I will take our business elsewhere.

I got the worst experience at Ulta Willobrooks with the cashier Yamileth. She asked for my cell number, and I said :No,that's fine!, then she continued asking me for a cell # from a friend or a member of my family, and I told her that I am not allowed to release any cell # from anybody. After a while, she got real mad with a nasty attitude, and said anything. Rude person, disgusting attitude, and I am not going there anymore. I put a star because of the product that it's real good. Stressful experience!