Ulta BeautyReviews of ulta.com

Trying to pay your bill on line? They manege to make it impossible. Trying to retrieve your password? You can't. I walked into an Ulta to pay my bill because I realized it was due that day. You can't pay in-store. A helpful associate got my password for me, and I paid it a day early, but got a $30 late fee. I tried to call. They were unavailable. I just spent 10 minutes arguing with an idiot who kept reading me disclosures and would give me no more that $15. And very condescending. And by the way, I always pay my bill in full. Usually by mail. I'll never try to go online again.

Order never received. Placed 9/10. Spent hrs on phone to receive refund. Was told on Oct 13th would see credit in 5 business days. Did not happen. Emailed them. Ulta sent authorization number and told me to contact ulta credit card. Number meant nothing to them. Called ulta, 6th time. Told to call credit card. Lol. Just got off phone with them. Not the solution. Absolutely no supervisor available! ??? Really? Will receive a call within 48 hrs. I don't sit by phone. Golf and work. So if I miss call I'm out of luck 🙃. Basically told me it was my problem. Sephora, I'm back

I am a big fan of Ulta Beauty, but their website is not working for me. I tried placing an order multiple times over a week and it kept giving me the same error. I cleared my cache, tried on different browsers, deleted and re-added my address (billing AND shipping), and cleared my cart. 4 different customer service people helped me. They could not resolve the issue and I can confirm it's not an issue with my credit card - I placed in person and online orders with the same credit card at multiple places NO PROBLEM within the same time period. This company is too large to have this big of a problem with online ordering.

ULTA located at: 240 New Britain Avenue; Plainville CT 06062 Needed help for a specific issues and walked throughout the ENTIRE store for someone to help!!! No one was around. There was one person at the cashier and 3 others behind the front desk chatting. Did not notice that there WERE people looking for someone to help them. Finally walked out!!!

Worst customer service ever. They sent someone else’s order in my box. Made me print out a shipping label, take it to USPS, and return their mistake to them. And they never sent my order to me! I just found out that if/ when they eventually do it won’t contain my full order because the items are no longer available. The “free” item that I spent extra just to “earn” will not be included. When I told them this was unacceptable and to just cancel the order since it still has not been shipped they pulled the crap that they couldn’t “stop” the order now. I was told to return it to the nearest store to get my money back. The nearest store is 50 minutes away from my house. That’s why I ordered online in the first place. My order is weeks late, they wasted immense amounts of my time going back and forth with emails, prepping the box to be mailed back them and now I have to drive all the way there to get my money back. all of this work for nothing… well I guess not nothing… they had the audacity to send me a coupon to use on another order with a high minimum purchase. I mean really. Why would I ever order from them again?

Drove 20 minutes to the store to purchase a mascara that said was in stock at the Rochester location, only to find out it was not! Staff said they had not seen that mascara in some time. UPDATE YOUR WEBSITE!!!

Constant issues with their so called coupons and yes I read the fine print. The staff is usually pretty poor but the worst was online sale I did ONCE and will never do again. They didn't send the free gift and in response when speaking to supervisor about it they said well we ran out. They wouldn't replace with anything nor even admit they screwed up I'm switching back to Sephora it's not worth the constant disappointment and aggravation.

I tried to buy a product online, got charged three times, and was told there was a problem with their computer system and that I could try to order online again, but the same thing could happen. Tried to buy it in the store but they did not have it. Had to order it through the store online, however Ulta customer service would not honor the promotional items that you would’ve gotten online. Very poor customer service.