Ulta BeautyReviews of ulta.com

I'm specifically writing about the Ulta store in West Hollywood, CA. Most of the sales people on the floor are nice and can be helpful (occasionally a bit pushy, but I think that's pretty normal......), but for some strange reason EVERY SINGLE TIME I go to the checkout line, the wait ends up being absolutely ridiculous. It's like a joke - there will be 5-6 people waiting to purchase their items, and there will be 3 cashiers/employees behind the counter but only ONE cashier is ringing up customers and the other two employees are shooting the shizzle and gossiping or doing other random, seemingly unnecessary things that don't appear urgent, while the line of customers is getting longer and longer and longer. Then the one single working cashier will get stuck on an item or there will be a customer trying to return something that didn't even come from Ulta but who is insisting that they receive cash back for the return, or SOMEthing will totally hold up the line, and the other two gals "working" behind the counter won't even think about opening up a new cash register so some of their customers can actually buy the things they want to buy and get the heck out of the store. The whole place comes to a complete halt and movement of any kind stops and you wonder if you have entered some kind of Twilight Zone-esque Ulta Bizarro World where you can shop there "any time you like, but you can never leave." (circa The Eagles, Hotel California). God forbid you ask the front area manager "excuse me, do you think you could open another register while the only open cashier is on "pause" since the customer is trying to return a Sephora lipgloss she's insisting she purchased here?"......Trust me, that manager will likely whip her head around and terrifying red, burning lasers will be glowing from her eyes and she'll laser beam your head right off of your shoulders (and your head will fall to the floor and quickly roll out the door just to escape from that Place of No Return). I really don't understand how one store can get the simple act of checking out customers SO vey wrong. I've never experienced a similar problem anywhere that I can recall - any normal establishment would just open a second line to get things flowing smoothly. Not at Ulta West Hollywood........ oh, no. They seem to be set on making you wait (and perhaps even proud of it? Could that be a thing?) and if you want to stay on their good side, you will not make a scene or ask a logical, reasonable question like "can we please buy our items and leave the store in under 90 minutes so i can get back to lmy life?" It's really quite baffling, and even though they often have some pretty good deals, I've started avoiding this particular Ulta Beauty because that line just infuriates me. I'm giving it 3 stars because they do have a nice selection of brands and items, and when they discount their products great deals can be found. But that line......that Godforsaken checkout line!!! Just make sure you have an entire afternoon free if you plan on making a purchase.

I've been an avid ulta rewards member and shopper for going on I years now and at first eveything qas great, but starting this year I keep getting orders with missing items. My past order I ordered 14 items from the 21 days of beauty sale. Of my 14 item a I only recieved 3 of them and they were the gifts that came with the purchase of the items I bought. There was only 1 tracking number, so the items did not ship separately. The order slip also only says 3 items. I called and they reordered my items, but 4 items are now out of stock. How does anyone misplace 11 items. This ridiculous. It's like evey other order something is missing.

I've always loved ulta and their products, I recently went there knowing what I wanted an associate approached me and asked me if I needed help she brought me to the product I requested and was very nice and pleasant. I feel as though ulta should train their associates I'm not sure if they already do I must say it wasn't the customer service I was upset with it was what she referred me to use I bought the all nighter concealer and foundation my total cake to 75.00 which I expected but she color matched the foundation I bought to my face and I trusted her so I bought the products and got home and used it the color is completely off to the point I spent $40.00 for no reason so I'd have to say I'm pretty upset and I probably won't be doing much shopping there anymore I'm just really not happy at the fact I bought a high end product to not even be able to use it without making me look orange otherwise I had a pleasant experience but still very unhappy

UPDATE - their customer service has contacted me in an attempted to resolve this matter. They can’t make it perfect but it’s a great effort on their part. Shipped my 10 year old step-daughter a makeup kit and comb as a gift from Ulta. Turns out they sold me a makeup kit that was out of stock and then shipped my daughter a $1 comb for her birthday. I’m pretty sure if that’s all She was going to get, I would have just cancelled the order before humiliating ourselves by sending a $1 comb. However, I wasn’t given that opportunity.

A little pricey compared to other places but overall they have good skin care products.

Ordered the glow enhancer drops kit online and arrived in great condition and on time. However the drops itself are only ok. You really have to start blending fast as soon as u drop them because it sets very very fast

I've had it happen to me twice now that i order something and i try to use my points and it freezes and then kicks me off the page and i have to go back in and my points are no longer available. The second time i placed an order the same thing happened.

For the most part, the online experiences I've had with Ulta have been good. They ship my items quickly. I've only returned to the store but that was easy enough. (And it's the closest thing I've had to a positive interaction with anyone working here.) They do lots of good "premium sample" promotions. I'm pretty sure I'll never actually have to buy Urban Decay's All Nighter spray because they keep offering freebie trial sized ones. It's worth knowing that they really jack up the prices on their drugstore brand items. Even if they're buy one get one half off, you're still paying more per item than if you just went to Target. Here's what I've learned shopping with them: 1) Try to avoid paying them via PayPal because that is prone to issues. I've had PayPal swear I've placed an order but Ulta won't get it. This is the ONLY retailer where I ever have issues with PP. 2) I am not sure what sort of titles their employees have but I am certain there is no way on this green earth that any of them include the words "customer service" because I'v never received anything resembling that in their stores or online. 3) On that note, their "24 hour response time" to customer service e-mails is actually somewhere between 3 days and never. Moral of the story: If you pay with a credit card, chances are you'll get your order fairly quickly. It's just god help you if there's some problem because no one at Ulta will.