Ulta BeautyReviews of ulta.com

I called 1 (866) 983-8582 on December 3rd at 5:57pm pst to update/ include the unit number for the shipping address on my online order placed on November 26th 2023. It was expected to be delivered the following day December 4th . I was connected with a young female who was first trying to verify my account. She asked for my email and phone number which I gave her my email that I placed my order on and that is currently in my Ulta beauty app where I found this phone number to call. She insisted that she could not verify my account because I was giving her the wrong email and that the info she sees automatically generates in their system. I suggested maybe she was looking at an account that has my gmail rather than my active account with which I used my yahoo email to place the order. She then proceeded to ask if I know when the account was set it up and I told her idk that information. She asks: Why don’t you know or have that information? To which I responded idk do you remember when you set up your own email account? The exact month and year you set up your gmail? She responds with good point. This representative was incompetent to say the least. I was put on hold after I offered the order number to help with her situation of verifying and she refused. After about a 5 minutes on hold she then says okay I did find the account you’re saying has the yahoo email and asks for the order number. 🫠 I give her the order number and she comments WOW as browsing through the 7 items I ordered!? Then puts me on hold again for a couple minutes. When she gets back she says unfortunately it’s too late to update the address on my order but she can issue me a refund that I should get in 3-5 business days. I said no I don’t want that. She then comments ‘awwwwww’. Well that’s all I can do since we can’t change that information and FedEx will likely return it to the Ulta facility. I continue to say no thanks. She says is there anything else she can help with and I tell her no.

Worst customer service ever! been a week now still waiting for a call back

So basically ulta uses delivery services who are very very sketchy. I've had 4 times a man drive through the middle of my yard and destroyed my shrubs and plants then throw my package ot my deck but Ulta doesn't have a way to get ahold of the people so I can say something about it. There's no telephone number it's LOS shipping. The solution that ULTA gave me was to pick up my online order at the store. That defeats the purpose of shopping online. All I got was I'm sorry. No phone number for the delivery company, and a supervisor was supposed to call me but never returned my call, sent an email like cowards. I have videos of this happening.

Their cyber Monday was a complete joke. I spent all day on the trying to place an order so I could get a discount. That didn’t happen

The lady on the floor was excellent, found my perfect shade, however the cashier's wouldn't stop visiting with each other long enough to check me out. Advice, buy from the company's brand website ( cheaper )

I went to get my brows done. I had been growing them out for two months and told the woman I wanted them shaped, but thick and natural. When she was done, I couldn't really tell how they turned out because she filled them in with such dark pencil (I never fill in my brows, ever). When I came home to wash out the pencil, I saw that she waxed my brows so thin that they are worse than when I started growing them out two months ago. All of that growth for TWO MONTHS destroyed in a half hour. She did not listen to me or do what I asked. I am beside myself, and now have to spend the next two months growing them out again. I will never let anyone here touch my eyebrows again. Do not go here. She absolutely ruined my eyebrows.

Poor horrible Costumer service, if I could give a 0 I would. I spoke with costumer service about two late fees one was for never receiving a monthly statement and one for breach in my bank account that I had no control over. I mentioned to it to costumer service when I made payment and they said that I would give credit back for both late fees and made a payment over the phone with them. When I received my new statement they didn't credit my account and also got charged interest. I've been a loyal costumer always paying my invoices on time. They said they only credit late fees once every 18 month. Which is rediculous.

I got online to check to see if my local Ulta had my perfume in stock. They did. However, they were running a promotion for a free travel size perfume for online orders only. So I decided to order online. That was a huge mistake! They shipped my perfume and cancelled my free travel size gift because they were "out of stock". I asked them to send me a the other fragrance that was in stock and they refused. Then, a few days later, my tracking showed delivered to a dock. My delivery address is RESIDENTIAL. We don't have a dock!!! I contacted them again about the package being delivered to the wrong address, and they couldn't care less. They told me that it showed that the package was delivered successfully, so there's nothing they can do. I again told them that it's obvious that I didn't get it because it was delivered to a DOCK AND HOUSES DON'T HAVE DOCKS! So, the person said they would escalate the problem for me to internal services. The very next morning, I have an email that they sent saying that the package shows it was delivered successfully so there's nothing they can do. They didn't even look into it! The email was sent within an hour or two after they escalated the situation. I called again this morning and they said they would escalate it again. They are giving me the run around and I have a feeling that I just lost $170 for nothing. I am disgusted with Ulta and will NEVER shop here again if they don't make this right.