Ulta BeautyReviews of ulta.com

They DO NOT refund full price, even if you have a receipt. Take your business elsewhere, Ulta is not a trustworthy company.

I would usually leave ultra beauty like 4-5 stars or beyond. However, this time they really screwed up . 1st if you buy a gift card. They expect you to pay the extra 5-10 for express shipping. I learned my lesson I bought a gift card for my daughter and I did Not pay the extra 5-10 for express shipping therefore I did not get a shipping number however, they gave me a receipt with number. So I purchased my physical gift card for my daughter for Christmas on December 3 it shipped out on December 5th I never received my gift card and it could not be tracked because unless u pay 5-10 u don’t get shipping number . And now I am screwed for Christmas I have to wait 5-7 business days to receive my money back . I will never ever purchase online again I will only buy in person. So now both my daughters are going to have to wait for Christmas because ultra can’t do their job and give people a shipping number thanks for ruining Christmas. Now I have to wait to give my other daughter her gift card until I get my money back because it won’t be fair if I give one a gift card and not the other thanks again for ruining my h kids holiday.

I would give them a ZERO DO NOT PURCHASE ITEMS FROM ULTA. My husband ordered me a Christmas present off of Ulta’s website on 12/4. A Dyson Airwrap which cost us $541.24. The delivery date was set for 12/16. Ulta delivers their packages through LSO (Lone Star Overnight) services. We patiently waited for the package and when the 16th came around and it was past midday we checked the tracking number to see where it was at. The delivery date changed and said it was delivered on 12/6 (we checked the delivery of the package often because of how expensive it was). The product was NEVER delivered to my house. So immediately when I saw this I contacted customer service and told them what happened. They said no problem they will elevate this up to higher management because the price was too high for the customer service employee to do it. They said we would hear in 24-48 hours back from them with a delivery date of the replacement Air Wrap. We waited and never heard from them. My husband called again and they told us the same thing this time they sent us an email saying it was being escalated. When we talked with the customer service representative they said the delivery company never took a picture to confirm the package was delivered. On 12/20 we received an email from Ulta saying “Since our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by (LSO) and we are not able to reship or refund the order due to our internal policies. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!” Ulta you have ROBBED my family! The packaged was NEVER delivered to my address. I live in a gated community. The likelihood of it being taken off my porch is slim to none. I have been SCAMMED by Ulta and been given the run around for days! They led us to believe they would handle it because they didn’t have proof of delivery. They have LIED and taken my money. NEVER order anything from this garbage company who cannot even deliver a package correctly.

I ordered two gift cards as Christmas presents two weeks before Christmas. I received an order confirmation and an order number. The email stated that I would receive shipping details within 48 hours. I waited 5 days and still had not received shipping information. I called on day 6 only to be told the cards were still processing and would take 10-14 days to ship once ready. Seriously??? I cancelled the order. I will go to Sephora.

Sent an email for a free face lotion for my birthday. Check online and no store near me has it in stock. To get it online they want me to pay $7 shipping for my FREE gift. I messaged customer service and all we did was spend 10 minutes going in circles looking up my rewards account. Idk what number I signed up with and somehow my last name and DOB are correct but my first initial is wrong? No idea who they think I am, but I should be able to provide the coupon code or email and be helped. Absolutely ridiculous to offer someone a free gift then make them prove their identity and pay for it.

Do not buy from the. They use a poor shipping service.. lasorship .. marked as delivered but we not got it. Tracking showed all kinds of red flags. Ulta said too bad ..

What a scam!!!! take your money and leave you waiting and lie yup lie to the credit card company and to customers!!!! what a scamm shame shame burn in hell for causing so much evil. if you don't think so just read all the other reviews full of hate for this failure of a company!!

Garbage company. Horrible customer service. Double charged, lost points charge for shipping instead of in store. Filed with the BBB they keep giving me the incorrect amounts. Sephora would never do this and they’d do anything to make it right.