Ulta BeautyReviews of ulta.com

Their website is the worst, most buggy mess. Keeps logging you out in the middle of the transaction. Prices are inflated. Would not recommend purchasing online.

This is the absolute WORST company I have ever dealt with. Horrible customer service, always out of their free gifts, the company that runs the credit cards is awful (won't raise my whopping $300 credit limit that's been paid off every time I've ever used it for the past few years, nevermind that American Express has no problem giving me high credit lines), and the one time I used their salon, they absolutely destroyed my hair. Save your money and go elsewhere.

Not a good experience at old saybrook ct store. Low stock on eye shadow?? But they said they can order it- weird. Looking at the perfume / cologne display was ridiculous. Why did they combine perfumes with mens cologne?!! I couldn’t tell which was which and it was hard to find anything. For shopping purposes, they need to be separated.

Terrible national customer service- My daughter had a brand new gift card that Ulta customer Service said was inactive due to their own computer “glitch” and they would email an e-gift card replacement within 2 hours. 4 weeks, and 3 phone calls later… nothing. Just the same conversation repeatedly and “ we’ll contact you later today” nonsense. Just an awful company to deal with. Just do yourself a favor and go elsewhere. Better yet, just find a small business and support them. Ulta cares nothing about its consumers

It seems as if the management cares nothing about customers. They are rude and uninterested in what's going on in the store. Additionally, I've made a couple of purchases only to have to return the item to the store upon opening, discovering that the product had been used and returned.

Number one they charged me interest after I paid my account in full. Charged 1.83 interest. Then they 2.00 interest along with a late fee. When I called customer service they wanted to charge 9.00 for taking a payment over the phone. I give Ulta customer service a negative review.

My $250 online order was cancelled (not by me) somehow, I called the store and mgr claimed nobody deleted the order. Upon calling customer service multiple times, I was given the excuse of 1) possibility of missing products, 2)problems with my card not going through. Except the payment DID go through. Nothing solved, instead customer error was to blame and I was told to call my bank and tell them this order was cancelled. Ulta, you lost a long time customer over your rude employees and nonexistent customer service

Customer service was awful. My case got passed to 2 people, the 2nd had me restate everything instead if just rereading the messages. Then said I could place my order & reconnect with them for the discount not applying in my cart. He** no. They are ripping off thousands that won't notice that the discount didn't apply to multiple items. I was even told it was at 1 point although clearly the math was incorrect in her part. Super frustrating.