Ulta BeautyReviews of ulta.com

Please be aware when purchasing online and paying instore. They will charge your account again before the product is delivered and then not return your money. horrible experience with this company. Reply

I had an appoint at The Forum at Ultabeauty Georgia (5145 Peachtree Pkwy # 440, Peachtree Corners, GA 30092-2545) for a few months ago.. it’s a late review though.. I have been a ulta beauty customer for about 4 years. I never had any issues before. But at this location, I went to root touch up on September 17. After the service is done I noticed that my Frey did not cover and my hair turned to blue color and gold color.. it looked so ugly.. they did not even tell me until i noticed it.. I asked them why it’s in this color, the manager and hair stylist were telling that it’s an issue with my hair. I told them I have coming to Ulta for many years never had this issue. And the manager booked another appointment to correct the color after one week. I asked if there were any appointments before and she said no.. I had to be with the weird color for a week. So I went to color correction appointment on Sep 23. So the hairstylist did not even know that she had an appointment with me cause she had another appointment. I told her that I can until she is done with the other one. I waited 1 hour. Another hairstylist in the meantime he did my color.. and she came back and waved it alll good. After the service the stylist gave me the bill, I said it’s a free service and manager booked this for me for the color correction. So the hairstylist(Porscha) told the manager about it. So the manager made me to wait almost 20 mins at the counter to come and confirm this. She saw that I was waiting there but she did after 20 mins.. Porscha was kept on telling her that i was waiting there. She did not even consider.. she came and confirm and I asked I was waiting here for 20 mins. She said she was busy with something else.. I told her that the worst service that I ever get from Ulta beauty.. and she was so rude to me.. I came home back.. and I called for next appointment- so someone picked up the phone and said there were comments about me that I was mean and rude should not book any appointments to me. I need to talk to manager to book any appointments.. I’m telling now again this was worst service that ever get from Ulta beauty. Please learn how to respect the customers.. actually they have to apologize to me.. I had to be with the weird color for one week but they made bad comments about me.

I should have read and reviewed these customers' reviews before I made a purchase. I ordered 6 items but only received 4. I contacted Customer service right away and she said someone in the escalation team will contact me within 24 hours via email. I waited for 2 days because I thought I called on the weekend so I should give them extra time to look into the issue. No one contacted me. I contacted them again, a different lady said nothing they can do about it then disconnected my chat session. So rude and nonprofessional. I will not shop with Ulta again.

I purchased a product and after I left the store they charged my credit card twice on two different days...(Fraud/ theft) after I reached out to them over 10 times about what had occurred - they told me they would look into it but never refunded my money. - they stated that I needed to call my bank and have my bank deal with it, which I did, and got ONE of the refunds back but not the second one - it's been over 9 months now, and never heard back from them. I would never shop there again.

Lakeline store in Austin, Texas. Salon Mgr, Christie, gave me the worst customer service ever! My appointment had to he canceled due a death in the family and she said she would reschedule me for my son's wedding. NEVER contacted me! When I called HER, she made no apology and kept offering times that I already told her wouldn't work. She cost Natalie a customer for good because I will NEVER go back there! So much for customer service!

Very very disappointing. I have been ulta customer for many years. Today I asked for assistance to match foundation and two girls keep coming and disappearing. Keep saying nothing is on sale.. I went there for buying.. Atleast they should know how to talk to the customers.. They really need more training and grooming very very badly..

I went to ulta beauty in the Regency Plaza in Brandon Florida. The young ladies they have running their store is so rude and disrespectful. I first came in counter with a Jessantina very unprofessional and speaks hard to customers. I went back the following day because the product I purchased was broken. I then came in counter with a Natalie same spirit rude and disrespectful. I hope this is not ulta's brand. I've already let some of my friends and family know not to go there.

I made a purchase instore on 06/16/2023 for $83.89 and with the cashiers convincing I decided to apply for the ULTA credit card and put my purchase on there. I regret that day ever since, and every time I look at the product that I purchased I get a flood of negative emotions as it has been an absolute nightmare. As soon as I received my statement bill on 07/20/2023, I paid for it in full and on time through their phone system. I’ve never paid a bill late in my life. I thought this would be it however I notice on 07/24/2023 that they charged my account twice for the $83.89 that I paid. I try to call ULTA and have them resolve it but conveniently they have nothing to do with it, as a whole different company, Comenity Capital Bank, handles all their credit card processing. What has followed for the last 6 months are dispute after dispute and call after call. I have tried to have this resolved but they are seemingly unable to, the most time consuming and frustrating part is how there is no way for me to do this electronically or online, every document must be sent through the traditional mail. Every representative tells me something different, a different story or a different process to resolve this, none of which have any care as they seem to say or write some robotically vague response. They now tell me I owe them with months of late fees added. I have put my bank representative on a 3-way call to confirm that both payments went through and were cleared and that neither was returned, this is not enough, I have sent my transaction details and history, this is not enough, I have sent months of my bank statements, this is not enough. I am truly defeated in what to do. The only documents that they ask me which I am unable to get from my bank are an electronic transmittal inquiry form and a letter from my bank, Bank of America, saying that neither payments were returned on their letterhead. Both of which my bank does not provide. What also does not make sense is that every mailed dispute response they send me says something different. They continue to say they require more payments so they continue to send me statement bills with late fees after late fees added, they continue to send me collection calls and texts from various numbers, and I would assume more delinquent credit reporting. Throughout this time, I have had to travel back and forth to the bank on multiple occasions, spent hours on the phone, spent time and money on printing and ordering documents, express mail services, postages, driving back and forth to the post office, and have had to deal with the adverse impact on my credit due to negative reporting. I had to quit my job because I was unable to balance and handle the stress that this added while completing the last few months of my program. I read their response and at times I am unable to do anything for the rest of the day as I am truly distraught and lost as to what I can do next, especially when I receive redundant robotic and heartless messages and instructions essentially saying “well too bad, here is your new statement and if you don’t pay us we will continue to add late fees and report you as delinquent” when I have tried to do and provide everything I possibly can in a transparent and timely manner. Even if I wanted to just pay again what they say, which is $150.84 at this moment (which will be increased by another $41.00 on 02/01/2024) with all the false late payment fees added, though it is wrong, in an effort to have them stop bothering me and to get rid of this issue, I have no guarantee that they will not do this same thing again. Or worse, they double charge me again on top of that. They have me trapped and unable to do either. This is ridiculous. I really do not know what to do or who I need to talk to next, if anyone has advice, please let me know. This has been the worst experience I have ever had with any company in my entire life.