Ulta BeautyReviews of ulta.com

I frequent Ulta on Cumberland Blvd. While customer service has never been even passable, today, March 18, 2024, was particularly incoherent. First of all, I saw only three personnel on the floor. One was happily engaged in small talk with a customer who appeared to be a friend. No help there. Still another was standing behind the checkout counter, digging in her phone. When I approached her to ask if she were open, she said "no", not even bothering to look up. The one person who was actually working was checking out customers. When she was free, I asked her to help me find two products that Ulta carries. She tried to help, but the foolish woman who had been digging in her cell, told her to get back to the counter because she had "customers." Her impertinent admonition invites two questions: What the hell was I, chopped liver? And, why in hell did she not spring into action? When I visit Ulta, I typically spend at least $200.00. I will not enter this store again. The personnel are incompetent, neglectful, and unserious.

My wife went in for a make over and all the make over artist were very judgmental. I know my wife is no Kardashian But isnt that the reason that customers come in is for you to make them feel like a million bucks so they buy your products. If this is Ultas standards then they have alot of work to do. Need to work on customer service. We wanted to get my wife's hair touched up and done there as well. $57 to $77 for a hair cut and $77 to $97 for a die. My wife called hair cuttery and they charged her $28 for hair cut and $67 for a touch up die.

Lily Bilodeau is the worst by far. Liar. Boastful. Her statement about experienced hair stylist and over 20 years doing it is beyond laughable. And when tell her that the color is uneven she would get upset. When pinpoint to her the color you want she would contradict it, I get it, she doesn’t know how to do the color the customer want, for example you tell her you want light brown with ashy highlight she would then color your hair the color she want. And when you pinpoint to her that that’s not the color you wanted she will then get upset or make story up. What a disgraceful person. Never let this person touch your hair. Period.

The worst experience: Please avoid going to the Ulta in Compton Ca. if you want to get your hair done. They're so incompetent that after getting my roots done, my previously blonde and ash-colored hair ended up looking brassy. I only wanted my roots done, and they made my hair seem like a brassy orange. I went and gave the manager a call. I spoke with the manager over the phone, and she requested me to come back so they could fix it. When I arrived, they surrounded me, both bully and two supervisors, and told me to repair my own hair as I hadn't asked for a toner. You're a professional, thus you should be aware that! The two supervisors formed a bully's gang and claimed to have used cameras to conduct their investigation, which is nonsense. To be honest, the stylist who did my hair didn't really know what she was doing. Despite her pleasant nature, she continued to not apply a toner to my hair. My hair felt sticky I couldn’t fix next day. No Satisfaction for the consumer spending $100 for root touchup. Either way I will never go back to get my hair done at that location. I'll only be going there to buy products and cosmetics. This is the worst experience for being my first time there. I have experienced in a Hair Salon. The only reason I went there was because my hairstylist moved to Texas. She never made my hair brassy or orange. If we pay the price we deserve, we want our hair to turn out flawlessly. The sad thing about it is they didn’t even try to fix it and make the consumer happy. All they did was ask for additional payment to make the necessary repairs. This is extremely unprofessional because there is absolutely no compassion. I no longer feel lovely; I feel awful. My hair needs to be fixed by me. I need to go pay for it to be fixed at another salon.

I bought online and forgot to order gift set. I called ulta right away and they would not add it to order. Just add it or send it. I am loyal customer this is frustrating

I was waiting in line at the Tinley Park, Illinois store in order to buy some makeup, one cashier was waiting on a customer. Then a salesgirl goes around me, when I said something she told me that she was helping another customer. So , I stand there with other customers behind me and she signal customers to go around us. She did this twice. Meanwhile the manager greets customers at the door and helps someone with a refund. Then, ignores us and goes back to the door. Then, tells me she was doing a refund. What??? You left two people standing for 7 minutes waiting!! Really!!!

Terrible customer service and management! Purchased an item and made even exchange for same item but different shade. Was required to pay more for exchange because I used ultra coupon on original purchase. Would not allow coupon discount on even exchange item. I will never purchase from Ulta again!

Ulta website and app is horrible! For some reason a couple years ago the website was glitching when I would place online orders. For whatever reason payment and info would not go through, no matter if it was credit, debit, paypal, etc. When I have contacted customer service they just reply I can no longer place orders online dut to disputed transactions. I was never provided details and when I ask to escalate I get no response!! They have really bizarre and unprofessional customer service practices!! And according to ULTA the disputed transaction was in 2021 for $24.21.