Ulta BeautyReviews of ulta.com

Ulta could be a 5 star review. My star deductions are because they often send out emails for (for example) $10 of $40 qualifying purchase. You have NO idea what a qualifying purchase is. I got to the checkout today to find my two products, totaling $83.00 was not a "qualifying purchase". Additionally, it is more likely than not that the product I go into the store for is either sold out, or otherwise not available. And, the often seen promotion of "buy x and get a free xxx" is no longer available when I go into the store. In other words, they have a very limited supply of the "free product", even if I go in the first day I see the ad.

I only wish that their makeup didn't have palm oil or mica, or that they had a section for natural and eco-friendly makeup!!

I made an online order and went to pick it up. The process is so long they have to scan your phone and the employees grab your phone. Not the type of business I like. Even using a gift card at the store to buy more items is just as much of a pain. I would think that a huge company could make the process easier. Went to pick up my order received an email my order was ready and the girl couldn’t find my order. She finally looked into an open bag with other items in it and found my items. Girl was going to just go grab my items off the floor but decided to check out the bag behind her away from the order bins. Not an organized company could use some proper training or system updates for customer ease. Not a typical customer but had a gift card and wanted to check them out. Great for product inventory that many other stores do not have, but lagging on final order pick up and payments. Please make our experience better thank you.

Visited salon twice - once in TX and a second time in MI. Salon and makeup services are marginal at best. Honestly, I could've done a better job than the young lady at the Lapeer, MI location. Live and learn, will visit a salon with more experienced salon artists next time.

I had a bad experience with them or I'd be giving them a higher rating. I went to return a item right after chemo. Yes, I looked awful but that doesn't give no one the right to treat me bad. Made me feel less then AA piece of gum on the bottom of her shoe. Told me if I needed money that bad to stand on the corner with the rest of the bums! I had my receipt and just wanted to exchange the product. This was a awful person.

My daughter and I went to Ulta in Winchester, Va to spend our $14.00 in purchase points. We got our selections,headed to cashier and asked her to redeem our points. The cashier told us that we had only $9 in points and we wanted to use them. She asked us if we wanted to have receipt emailed and I said "yes". We left the store and went to a different store (same complex) and realized that she had not credited us our points ($9). We came right back and the cashier acted as if she had never seen us or made the purchase. I asked her if she could refund us the points and she said "not without a receipt ." I told her that I didn't have my phone on me (which I didn't )and was an hour away to retrieve it. She didn't care and didn't want to accommodate us and bring up register receipt. My points expire June 30th and I will be out of state. Thanks Emily and ulta for your crappy customer service!

I shop sales online, and buy specific products in store once in a great while. They're usually overpriced and I've had shipping issues with them on 2 occasions.... Just kinda Ok.

Honestly prefer to order online. I went to my local Ulta on Dec 29th in search for a particular shampoo and since I could not find it I tried asking an employee. As I approached her (she literally gave me eye contact) she turned around quickly and pretended to not see me. Anyways, once I realized I was not going to be helped I looked for a different shampoo product (REDKEN EXTREME IN THE BLUE BOTTLE) I have never used this product and out of curiosity I asked the cashier if she knew how it smells and she looked at me confused and said, "I mean its pretty much a neutral scent"...… UMMMM no. Once I got to my car and tore the seal the scent was far from neutral. Its okay if you don't know but don't lie for a speedy transaction..