Ulta BeautyReviews of ulta.com

I wish I could give negative. What a horrible place with such mean horrible people.

I did not receive my delivery of products costing $50. They claim it was delivered. I am filing a dispute with my bank.

Very unprofessional and VERY rude staff, literally telling people to “eat s*** and d!e.” Will be emailing the company with the photo proof!

I had a random charge from them, and I tried working with them to have the charge removed, they were no help, had to go through my bank, which required getting a new card, this company is terrible. Update, got a new card, they charged me again after I had the charge reversed, had to get another new card, after all was said and done, my bank finally blocked this company from charging my account again, and then I get an email from their customer service team, this company is terrible.

They offer you a FREE birthday gift. Went online to order it and my code wouldn’t work so had to contact them to get a code and then found out my FREE Birthday gift would cost $6.95 to ship. Chose not to do that and go into the store. Went to the store and they were out but I could drive 20 miles to another store to get my. FREE Gift. Chose not to do that as well. They do not offer rain check. Every year this same thing happens not sure why they offer you a free gift for your birthday.

Purchase made April 3 and return made April 9. Reward dollars were used and not refunded back to account when return was made. Customer service was contacted 3 times (Shanice, Christine) and all they know to do is lie, obsfuscate and deceit. They are the most worthless customer service in the industry. Email highlighting in detail the incompetence of their “customer service” department and the frustrations we go through was sent with details to Dave Kimbell, ceo; Aimee Bayer-Thomas, chief store operations officer and Michelle Crossan-Matos, chief marketing officer, to no avail. Their lack of caring and response matches the horrendous customer service. Obviously corporate culture and sanctioned. I will be returning items bought in April, and that will be my last visit to an Ulta store. Not worth the frustration nor my dollars.

Ulta is a toxic company. They forced me to get a credit card and it didn't arrive on time and they charged me late fee while I still made the payment before midnight. Duckyou Ulta. You guys will pay for your bad karma. Never using this store again and may their stores close down. I am an influencer and will make sure my tribe doesn't use this stupid store again either. Plus karma won't spare you guys. Good luck.

SUCK!!! They’ll Never be like Sephora. Customer service bad in store and online. They’re so outdated you can’t place an order over the phone.