Ulta BeautyReviews of ulta.com

July 20th I ordered online, it said it arrived July 24th. I have a front door camera and I work from home. Never did the package arrive. I quickly got on the phone with customer service which has been nothing but a nightmare. I provided photos of my front and back door. Showing that "proof of delivery" is not even the same layout, wrong color of building. No sending of my products, or refund, NOTHING and I am a platinum member with Ulta. Sephora is looking a lot better to deal with. ZERO stars, DO NOT BUY FROM ULTA.

On June 22, I made an appointment through the App with Clara C. at Ulta in Hesperia, for root and keratin express. She made me completely blonde and bleached my hair so much that it was damaged and broken, I don't know what to do, it's terrible. It looks very damaged everywhere, you pay and think that because it is Ulta they are professionals and it is a safe place and it is not like that, I paid $225 to have my hair damaged, it falls out in pieces. I don't know what to do.

I have always struggled with Ulta online orders- products come used, exploded, evaporated, you name it! I have been a Diamond Member at Ulta for many years, and am now considering taking all my online ordering to Sephora. I had been saving up my points to use for a large purchase (perfume) and was waiting for a 20% off coupon to come out before my vacation. I placed an order around $500 once the coupon came out and applied my points which still was close to a $250-300 order. I received confirmation that it went through, but noticed a week later that I never received my order or any updates regarding it. I also checked my email and couldnt find a confirmation, so I went to my order history, and it wasnt there either. However, my coupon was marked used and my $137 in points were gone. When I called Ulta they said it was in process but that they were going to cancel the order. I still wanted the order, but was told their system doesnt have the capability to process it, nor do they take online order via call center. And I couldnt place a new order since my coupone was gone along with my points. They gave me a new coupon code but said it would take 14 days to get my points. I am leaving for vacation next week and now I wont have a restock on all the items I need. They REFUSED to make it right, and said there was nothing they could do. It was an Ulta system glitch, that alledgedy "rarely" happens, yet nothing was done to make it right. They couldnt explain why it happened, how it happened, nor could they fix my issue or do anything to make it right (outside of a dinky $20 gift card). I cant use my coupon until my points are back, and I find it hard to believe a multi-million dollar company doesnt have someone there with the power to restore my points, or send me a gift card equivalent so that I can make my purchase. As I shared, I am a Diamond member and spent over $2k a year at Ulta- I am treated with more respect at Walmart. I also was told there is absolutely no one that customers can speak to above the manager I spoke with-- which also speaks volumes.

I ordered over $110 in product from Ulta with a total of 6 products. A padded envelope arrived with one of the six products. When I contacted the company through email and by phone, they refused to make the situation right saying they could see that a package had been delivered. I contacted the BBB to file a complaint and realized they have a ONE STAR rating with them as well. Even with the BBB contacting them to help resolve this issue of the missing product, Ulta refused to talk with me live or make an effort to resolve the issue.

I've been a customer for almost a year and I still don't have my rewards card. They send me my bill every month. And claim they sent the card every time I call they send another. This is about 4 times now. Can someone please explain how I'm getting my bill but not my card?

I want to start by stating I am educated on hair chemistry and understand how hair processes color. Now, I got my hair done and I have never been more disappointed or embarrassed of a salon service as much as this one. The appointment was for a simple full highlight. I had 100% virgin hair and had not gotten my hair professionally done in 8 years. I wanted to do something nice for myself, to make myself feel good. However I’m so unhappy with the results I will likely never get my hair done again. The appointment was for a full highlight, I was not expecting to be charged for 2 full highlights and a partial highlight all in one appointment. She added on olaplex to preserve the integrity of my hair- laughable because I can’t even get a brush through my hair now. The appointment took 7 hours. Yes 7 hours. She left the bleach to process while she took continuous breaks and did not bother to check on me if I needed anything like water or a snack. At one point the bleach was literally burning my scalp and it hurt so badly. I was so nauseous by the end of the appointment I was ready to pass out. She left toner on my hair while she took another appointment completely and she practically ruined my hair by over processing it. She did not even talk to me the entire appointment, no customer rapport was built and when she did talk it was only about herself. Completely unprofessional. The final result was maybe one or two levels lighter than I originally went in with. Yet I had a $350 bill. She ripped me off and overcharged me for so many different services.

My review is not against the stylist in any way because she was amazing and did exactly what I had pictured in my head. I felt like an absolute Rockstar when she was finished. No, my review is against the cheap crappy product they use in their salon! I have been dying my hair over 25 years with every brand possible, and my hair holds color like you wouldn't believe! Yet, I pay $500 (waaaaay more after tip cuz stylist was a pure goddess) to get a beautiful rainbow job on bleach blonde hair, I take care of it meticulously in the shower with all the ways I know to keep a color, and yet under 2 weeks it's gone! All of the color has leaked out, and all I'm left with is a head full of blonde hair. This is crap! I have never been so disappointed in a salon than with this one that pretends to be a salon!!!. Their color is pathetic and obviously cheap. I was very upset and, of course, no refunds. Don't waste your money or at least bring your own product that would be much better quality than obviously what they use. UNDER TWO WEEKS!?!

HORRIBLE app,, customer service and online ordering. I’ve been shopping at Ulta for years and spend a significant amount of money each month. Back in December my app was hacked and someone was able to order several hundred dollars worth of merchandise and then change the pickup person name to their name. It took Ulta several MONTHS of investigation to resolve this issue. Then today I thought I would try online ordering again (I haven’t since December) so that I could take advantage of an online order coupon. The store said my items were in stock for pickup but when I submitted my order it said it couldn’t process the order because the items were not all available. I resubmitted the order 5 more times at different locations only to get the same response each time. Little did I know that each time I submitted the order, my bank account was being charged. Fraud prevention was then alerted ant my bank (thankfully) and they contacted me but they also froze my account. I contacted Ulta who did not only NOT apologize for my inconvenience, they also did not even offer to help me with placing my order. I am DONE shopping at Ulta. I’m sure Sephora has much better customer service.