Ulta BeautyReviews of ulta.com

They shipped a damaged item. I called customer service to request a refund and agreed to ship back the damaged item. However, they ordered a reshipment and I just realized it when receiving an email half an hour later. As it will take at least a week to get the product and I need it soon, I have to call again to cancel the reship and ask for a refund. They refused a refund saying I made the order over an hour ago. Avoid this company.

Rien reçu de ce site commande de 25€ et j'ai bien peur de ne jamais rien recevoir. Enfin reçu depuis un produit avec notice chinoise...

The last three times I've made purchases at an Ulta store I've been asked for my phone number to look up my account. I politely tell them I don't have an account. They then ask me to set up an account stating that I will not be able to return my purchase unless I give them personal information and set up an account. I politely say no thank you and remind them of the return policy on their own website. It clearly states that I need proof of purchase (a register receipt) and says nothing about needing an account. This has been met with a huffy attitude each and every time. I call this crappy customer service. Ulta needs to stop. Just smile and ring me up please. I don't need to give you my phone number to buy something or to return it.

Placed an order, did not add free gift with $75 purchase. By the time the chat actually answered my question I was past the 1 hr “buyers remorse” tried virtual chat and calling and no one would help. Terrible customer service and hiding things that are supposedly “free” spent hundreds for Christmas and won’t do it again.

I received a gift card as a gift from a past co-worker. When I went to use my gift card at an Ulta store the employee used scissors to scratch off the pin which ultimately scratched off the entire pin so it was not visible. I contacted their gift card support and the first person I was speaking too found it and said I would receive a e-gift card within 48 hours. I never received and reached out about the status... their customer service was absolutely terrible saying they couldn't find it then they couldn't do anything because it was purchased at a 3rd party seller. So I contacted Target where the gift card was purchased and they stated when the gift card is purchased it automatically transferred to Ulta and the funds are under Ulta. So Ulta lied... reached back out to them and they can see the balance of the gift card, they received pictures of the gift card and a reference # from Target regarding the situation. Then they wanted proof of purchase... well it was a GIFT I did not buy the gift card I received it as a GIFT. They refuse to do anything about it so they are basically stealing $25 from the person who purchased it. If you are going to make gift cards and have to scratch off a pin to use it they should have better quality so the pins cannot be easily ruined. What SCAMs, LIARS and thief's. Do not purchase gift cards from them they'll just keep the money for themselves. If you can pull the gift card up and see there is a balance and have proof of the actual gift card it shouldn't be impossible to get a replacement. Especially when one of their employees scratched off the pin. They lied saying only the 3rd party seller could handle it and when the first person I spoke to said I would get a e-gift card.

My sister in law and I live in the same address but different apartments. They have my information mixed up with her information. Our names are not the same and neither is our information. Furthermore, they merged us into one. We have both called Ulta and been in the store to further rectify the situation for years now. I reached out to Ulta after my sister in law cashed in on close to $50 of my rewards that these fools allowed her to do because they can’t take the time to fix it. It’s been weeks of me complaining to their CSR who says it needs to be escalated and assures me that someone is working on it. I am through with the nonsense and stupidity of numerous employees who just don’t do their job. The email has exactly who is who and you can clearly tell which order I did over my sister in law. I will NEVER go back there. I will stick with Sephora and order online with products themselves. Your loss.

Beware of believing the product description of online products. I ordered a fragrance gift box that stated it included a 3.4 oz bottle of perfume, lipstick, and mascara. When I received it, it was not as described. It contained a 1 oz bottle, not a 3.4 oz. I called customer service and got no where. First, they seemed to be unable to grasp the problem. They finally said it was being escalated and they would call me back. Never happened, they just lied to me. I spent an hour on the phone with them, what a waste of time. I feel they owe me what they described because it was purchased in good faith. Otherwise, it’s a scam, bait and switch, or fraud. Case # 42426521 I spoke to Lucia.

I was missing items from my order maybe taken out from bottom. First thing I did was see if it was shipped separately and it wasn’t.I been back and forward with customer service and no one will not reship my items or refund. I feel this company a spam they go from the package weight only and my package weight changed when UPS had my package in their hands. ULTA ghosted me so l don't get a response from their text and email now. They keep asking for proof which I provide but, they are not solving my problem. I had some other orders that had issue and provide photos. I feel they know they’re are shipping used, missing and damaged items as well. One of my items on a different order that was sealed in a package with no top and broken into pieces. I’m a mother I get a few items at times for myself care and at first Ulta had great deals and great experiences till now . I don’t know what else I can do to provide to this company I have not received my items to a point I’m losing sleep .I just want my items reship that is missing and they will not do that. I will not be buying from this company again after this experience. I seen on BBB others are having the same problem with this company.Update 10-25 got a email from a Guest Services Advocate and explained what was going on with my order(s). Not knowing it was 4 orders I placed a day after my first order with missing items was shipped because I definitely wouldn’t have placed them after this situation. After, I sent it I get a bogus email saying they glad to hear I had a great experience from another person . I don’t understand that I replied back that I wasn’t satisfied and I never got a response back from this morning . So , FedEx brings 4 orders from ULTA . I was hoping that all of them was fine first pack had everything, second was good next third package out of 6 items was missing 2 the free gift was there and just 3 of my ordered items .And my fourth package was fine . So , I was in shock that I had to call ULTA again over another order . So , when I called and was put on hold they automatically said it must be escalated. When she said that I knew where that was headed. This company is doing this clearly on purpose and make sure they don’t have any to do with you after. And I’m starting to think they use the free gifts as a tool for weight . I have proof that the weight change when it in the shipper hands from UPS. The people who is packing the items are doing this because they don’t care about anything. This company is a scam. And since I know law enforcement people I’m going to take this higher if they don’t ship my missing item or give me my money back .