Ulta BeautyReviews of ulta.com

I rated Ulta 3 stars because, as much as I love their selection of products over their competitors, the store experience can be annoying. The staff are always very helpful, but often too helpful when you haven’t asked for assistance. I’m always being directed to the Stri-Vectin display when it’s completely unnecessary. This has happened a couple of times but this week really struck me. I was in there looking for products that wont irritate my skin because I am experiencing an allergic reaction to everything right now and needed a change, fast. A girl came over to the skin care section and asked what I was looking for, I mentioned my allergies and she somehow tried selling Stri-Vectin Vitamin C and Retinol to me which was located on the other side of the store. She took me over, and started talking about the products that had nothing to do with why I was there. I wanted to ask her if she heard anything I said. This may just be my Ulta store, but its so off putting when they put their sales first over someone who is having serious allergic reactions. Plus, I’m asked every five minutes if I need help, which is annoying. I just wish they would have some common sense in their sales tactics. It would benefit them since I spend more money in the store than I do online, so they shouldn’t run customers off. As for online orders, thats been okay but I never get a paper receipt in my box, nothing. If I have an issue with an online order the customer service is not good which is frustrating. They’ve been rude in the phone and haven’t called me back. 🤷🏼‍♀️

The * worst company I have had to deal with. I applied for their Master card before COVID, got approved and used it month later for gifts, etc outside their business. Upon approval one is supposed to get the 20% off coupon. I didnt, I called, and the specialist was helpful. I reached platinum within the month, and supposedly got the extra points that comes with the status. I spent over $1000, I had over $50 rewards points. I paid my bill in full, was perusing their site and checking my account post bill. My points had disappeared! I emailed them immediately, no response. I called them 48 hours later for followup, professional email allotted time, and I got excuse of 1 week turn around for answer + the assurance a supervisor would call me back. I called again, to get the run around and reminder excuse that a supervisor would return my request within a week (on my 2nd call 2 weeks after issue). Officially a week and a day, after they supposedly made my issue high priority, and still no call-back. My sister and others said they suck, and I didn't listen. Be prepared to follow up and double check your rewards if you're not already anal. I don't scream at customer service, looking for an answer not high blood pressure and was told I messed up and 'should have used their app, not their website'... why even have an app then?? ****August Update: on my 5th call, the rep (quit making excuses for previous specialist who hung up on me or was unable to reach a supervisor) immediately I was connected to a supervisor and after 13min waiting in call line, Alejandra fixed the issue in 2min it took me to log into my email and rewards account. I used my points on needed brushes instead of saving them towards expensive skin care later on.... in case this happens again.

I went to the Ulta on Cattleman in Sarasota today. I needed some me time. I was so excited to get away from my 3 children and just shop! I am new to Ulta and I was so excited!!!! I was looking around and thought about getting my hair done so I asked the girl standing at the salon for the prices. She was very much inconvenienced because whatever movie she was watching was more important than doing her job. She was so rude and definitely made me feel like I was stupid to not know the answers to my questions. I walked away very offended and almost left. But I decided to look at straighteners. Good thing I did because another employee (I didn't get her name) came and was very kind. She changed my attitude about the store. Until right now. I was looking on the app at the totes that are free with a $75 purchase. When I got to the front to pay I asked the girl about the totes, she said it isn't in that store. That Ulta is trying to encourage people to shop online and that the totes are not in the store. Well according to what I just checked the store does have the totes in stock. I spent $342. I feel like they shouldn't treat me like I dont belong... I am a paying customer. I am not rude at all. I am actually very friendly. I am very offended by my visit there today. Which really sucks because I absolutely love what I seen there and now I dont want to go back!

Ordered online and picked up products the same day, which was great. However, when I went in for the products and stopped a Sales Girl to ask about having my brows done, she kept walking as she told me I needed to make an appointment. Definately felt like I was being blown off. I followed and asked if I could make an appointment. "Sure, I'll get somebody," was her response. A few minutes later, she shows up with the appointment book. They usually do good work, when they actually do it.

Expensive, but at least you know you aren't getting knock-off products

Didnt have any major problems when i last ordered. The packaging wasnt the best and one item was missing but they fixed it pretty quickly and threw in some extra samples and coupons

Matt and fries by the customer service and I do still love got from the store

The pros is that there are a variety of beauty products (high end and low end) as compared to sephora and your points = cash instead of samples. The bad news it is way more disorganized (in store especially).