Ulta BeautyReviews of ulta.com

last two visits to ultra, rude customer service. But ultimate is trying to coerce my personal information so that I may make a return if product defective. This seems illegal. So many other places I can get products that I may want, will not participate with this ridiculous treatment. This company should want to keep customers as so much competition in this market.

I'm so ticked off right now I wanted to write a Google review because that's where I write all my reviews about businesses. This place ulta has some poor customer service. I ordered an item I've been wanting with a coupon they sent me. They canceled the order because the item was out of stock in the specific store I chose to pick up. I wanted to try another store and they would not give me the coupon back. They are supposed to call me back and I hope they refund me the $10 as I placed the order because the item is on sale and low stock. If they do I will change this review.

Carla Ewings chopped off my daughter’s hair to where she can hardly comb it. Her hair was to the middle of her back and now some of her hair at front is not even 6 inches. So many layers that it stands up weird. Carla had been practicing without a license since November and Ulta allowed it. They are horrible! Lupe only offered her “money back” and when i asked how she would she compensate her for 10+ years of hair growth, she had nothing to say. Do better!!

I attempted to make a purchase today at the Mansfield, TX location. I recently changed my number so of course when Carlos asked me for my number, I could not remember it. The line was long, and I was not going to hold it up. So, I thought I'd forgo any points that I could possibly receive and purchase my products. However, Carlos told me that I could not purchase any products at that store without a phone number. I was astonished! I have been a member since 2022. I have never heard of that. I asked for the policy he said there was not one available. So, I said, "if someone does not have a phone, they cannot buy anything here?" Carlos answered "correct!". I kindly asked for the manager because I was truly perplexed. Chelsea, the manager was very kind and considerate. She vehemently apologized and stated that was not the store's policy and an email could have been used. I told her that Carlos never asked for or mentioned that to me. He was very adamant about getting my phone number. I felt like he did not want to accept my patronage, and his actions felt very discriminatory. Needless to say, I did not get my products, and I will never step into that store again. The customer service at the Arlington and Grand Prairie stores is better anyway.

On 3/2/2025. I made porches, and upon my transaction I forgot my wallet at the cash register. It’s a very expensive wallet. I went back to Ulta to get my wallet. They told me the wallet was put in a safe place. I spoke to 2 managers. My wallet was gone. There was no other explanation. All I need is my wallet to be replaced. My wallet disappeared in thin air! ULTA HAS NO PRINCIPLE OR LOYALTY FOR THEIR CUSTOMERS! I will be speaking to my attorney. We will be filing a complaint with the court I’m very disappointed and hurt. I have a strong feeling that one of the employees has my wallet. Because there is no way, they will toss a brand-new very expensive wallet out. I will be filing charges if they don’t investigate this matter. For a place of business. It’s embarrassing. camaras is everywhere in the store. Ulta manager just brush me aside.

Bad customer service in hinesville ga location..the checkout girl seems like she has an issue with customer service and should seek another profession...been doing business with ulta for years, never encountered such a problem!!

Went to Ulta beauty to get my makeup done for a night out at a cash bash with friends. Got there 20 minutes early with my emotional support dog and waited till my appointment. At 2:00 they came and got me. They told me the lady was scared of dogs. They would not let me take her home and come back. I love 5 minutes away. So they cancelled my appointment and the night person called off. So I got screwed twice. I told them and corp I would not ever come back on the store. Jennifer loar Washington pa

I was maybe 20 minutes in the store and nobody came to help me, some were busy building rack displays or some were talking. I was looking for a lipstick and so many brands and models were missing (out of stock).