Ulta BeautyReviews of ulta.com

DO NOT ORDER ONLINE FROM THEM They use a sketchy delivery service. The shipment was marked delivered, was home al day keeping tabs on it but nothing was delivered to me. Either the delivery person stole the items or dropped them at a wrong address. Something tells me they took the items. Customer service is atrocious as they make you wait 2 business days to “investigate” the missing package. They also stated that sometimes it will be marked delivered even if it’s not. WTF??? They use OnTrac as they utilize their own network of independent contractor drivers. Super sketchy people working for them.

Recently had my hair done with Darlene G. She is amazing. Management was watching over her the whole time. Very uncomfortable. She told me that they managers there were bullying and intimidating her. She felt like she had a target on her back. Had another appointment scheduled with her to do my hair for a wedding. Received a text that they canceled my appointment. BIG Mistake!!!!! All they said was they can change my appointment to another stylist. Oh no way. Last time I did that the stylist ruined my hair so bad that they took money off of the bill. Bad decision. They will be losing my business and many others.

Today I went to Ulta in the Waterfront. I bought 6 things, one of which was an espresso colored rely liner by Too Faced Cosmetics. I was supposed to get a free gift with purchase, but they were out. So I was in line a long time as they searched for one, then paid and left without the gift. I left the store with my husband, and looked in my bag while walking to a diner party across the street at Yokoso. I needed to use the eyeliner, so I opened the box, and it was completely empty! Someone stole the eyeliner out of the box. My husband continued to our diner party. Of course I turned around and went back to the store. I approached the first employee I saw and told her. She was shocked and wasn’t sure what to do, so she asked. The Manager said this happened to someone else earlier today! They unfortunately were out of the color I needed, and I got a new color. They searched the store and back room which took quite a while. The line was super long. The Manager legit expected me to wait in line again, to exchange an empty box they sold me for a new one instead of taking care of it right then. She said, it will go fast. I explained I was heading to a diner party people are waiting one me, and I already waited in line, and paid, you sold me an empty box and apparently this already happened to someone else today. She said, “I don’t want to upset the customers in line by taking you first.”. Seriously? YOU sold me an empty box! I guess only some customer’s getting upset matter? Only the ones who are in line, not the ones you don’t have the free items promised to, or that you sold empty boxes of make up to? They ended up ringing me up at the end, and seriously tried to sell me a credit card I was pre-approved for. Why would I get that card after this experience? Suggestion to Ulta, maybe check boxes while ringing people up if this is a known issue. Also, if you’re out of the free gifts, give another one (they didn’t). Also, if you mess something like this up, try to make it right without being rude. Why make your customer wait this long, and stand in line again? I think some customer service classes would be good for your team at this store.

I will no longer be shopping here. The world is a dumpster fire and brands have decided to treat us even worse now?? We used to save $3.50 on any order. Now it's $10 off $50 - IF EVERYTHING YOU BUY IS ULTA BRAND. Waste of paper to mail us these garbage coupons, and waste of my time and money to purchase things here that I can get from countless other shops. Done with you, Ulta.

I am writing to express my deep frustration and disappointment with the unprofessional service I have received from Ulta Beauty, specifically at your location in Pino, California, and through your customer care line. I visited the store to seek help regarding a refund that I have not received, even though it has been almost a week since I returned the items. When I spoke to the manager at the store, instead of assisting me, she simply gave me a customer care number and refused to help further. When I contacted customer care, I explained that my refund had not been processed. They insisted that I provide a refund receipt, even though all my purchase and return details should already be in your system. I clearly explained that accessing and downloading that receipt is difficult at the moment, and I offered to provide the physical receipt to the store directly. However, the representative rudely refused and insisted it had to be sent via email, following a rigid and unreasonable procedure. I am extremely disappointed by how this has been handled. The level of unprofessionalism and lack of support I’ve experienced from both the store and customer care is completely unacceptable. I have never encountered such poor service. Instead of helping your customers, your staff seems more interested in pushing them away. I request that this issue be resolved immediately. I expect my refund to be processed without further delay, and I ask that you take this complaint seriously and provide a response explaining how you will improve this kind of customer treatment in the future.

Awful customer service. Box arrived broken with multiple cosmetics missing. Ulta said they would replace the missing items but in their correspondence, they left off the higher priced item. I pointed out there were 3 items missing, not 2. Over and over again, they would not recognize the higher priced item. It took multiple phone calls, emails, and chats to finally get recognized.

I went to ultra and spent over 250.00 I had 2 one hundred dollar gift cards and I used the rest on an Ulta charge card...when I got my statement the next month. The girl never used one of my gift cards and I had well over $150.00 charges on it...when I should have had only $59.00 of charges...so I called Card Services of Ulta and it took them weeks to do absolutely nothing for me and told I was wrong I only had 1 gift card...I know damn well I had 2 gift cards and I have it to the counter girl...I guess she must have dropped it on the floor or keep it for her self, which I hour that wasn't the case...but they did absolutely nothing for me...this is the Ulta store in the Cranberry Twp PA 16066 mall..I would be very leary if you intend to use gift cards there...I will not be going to Ulta again...Serphora's have just as much products..

The website refused to take my credit card until I decided to get a gift card from somewhere else and use it there... I spent $23 and had a $25 gift card... So I used the gift card but it still wouldn't check out without a credit card... Even though it wouldn't use the credit card for the actual payment method in the first place... The order isn't here yet and I've discovered that they canceled two of the items that I ordered without telling me. I wouldn't have gotten the order if I had known they would not be shipped... They used my gift card and then they charged me $20 extra on my credit card... So in essence I'm paying $50 for $23 worth of items, including shipping. I sent them an email, and they go back to me by asking me what my phone number is. My phone doesn't work where I live because there's no service. Please give me a refund. I'm never shopping there again. It's too much trouble and you never know if you're going to actually get your items anyway. With the exchange rate I have spent about $60 on nothing...