Ulta BeautyReviews of ulta.com

So they no longer accept returns but in store. Recently had self tanner sent and bottle broken to beyond use...well closest store over 3 hours away and several hundred miles away I'd spend be spending more in shipping vs. Cost of product...talk about low ass service. Be different if stores all over...now they just ripping us off.

Today was the second time I placed an online order to pickup in store. And both ended up being canceled with no explanation. Ridiculous!

So I tried to place an order today with Ulta on the app and it kept popping up an error message so I called customer service 8669838582. The first guy I talked to was very helpful and put me in touch with Commiety Bank to check my account which I had changed residence last month and needed to update with Commiety which I did and I went back in the Ulta app and everything was as it should be but yet I still could not place the order. I waited a bit and tried again but still same error message saying to check my account information to make sure it was correct. So I called back and this guy answers the phone and it sounds like he had been asleep, he was mumbling and I ask him to repeat what he said because I could not understand him and he then acted snotty. It sounded like his mouth was right up to the phone and he just got out of bed. Great customer service, right. I asked him if he could place the order on the phone since they were having technical issues with the app and he stated that was the issue. He said Ulta does not do guest orders over the phone. I have been a member of Ulta since 2020 and they have gotten a lot of business from me. It's Christmas and when you don't order in a timely manner you will not get it by Christmas. The first guy was great and told me to call back and they would help me fix this issue but the second guy, well just plain lazy. Literally. I told him that's fine I will just buy it from somewhere else and he says ok like he doesn't care. Great customer service. Now I see why Ulta's reviews are bad. The customers are what keeps them in business if it wasn't for the customers ulta would not be in business. If you can't take orders on the phone then you need to keep your website working properly. If you are going to have associates that sounds like they are either just waking up or sounds like they are slouched over or laying on their couch being snotty to customers then I promise you business will not succeed as it should. People do read reviews and as I am seeing Ulta's reviews are terribly bad and now I understand why. This guy did not even try he didn't care to. Let me put it like this I will give someone else my money and would rather pay more than deal with crappy service. It might not matter but when you get enough people that feel that way and it starts affecting the bottom line then you will see differently.

Ultas online customer service has gone down the drain big time over the past few years. When I called it used to be pleasant people from the United States and now they outsourced their phone customer service to India. Phone waits are longer. They couldnt help me with my request, not accommidating at all anymore. I'm very dissappointed in this company as I've shopped there for about 10 years.

Don’t order online! Everything is just thrown in a box with no packing material. Items arrive broken.

I am a long time customer of Ulta Beauty and have an Ulta Beauty rewards credit card. To this day, I stand by their products however, I’m profusely tired of their negligence and lack of customer care and concern. In the last two years I have not been able to make one transaction on the Ulta Beauty website, without having to go through three departments of different levels of customer service and half the time still with no success. One, I can’t imagine how they could be such a large company and their website/app function so erroneously. I tend to try to make orders when they offer one of their many free gifts such as a free 14 piece sampler that they were offering today. The outcome of the situation today is the same as many a time in the past. I called and spoke with a kind enough gentleman who certainly had a desire to help but much like always his words were, “ We are having trouble with that function right now.” He then alerted me that as soon as the system was able to accomplish this gift card function that he would actually call me back so that I could place my order. As I’m sure you can imagine this did not happen. Not only that, but now, since the day is over, the offer is over. I can factually tell you that this has happened more times than not in the past several years and it’s just getting really tiresome. Not only this, but I have an exceptional payment history since day one of my credit with Ulta Beauty and reads as such, verbatim, on my credit report. However, Ulta Beauty, contrary to what their own supervisors have told me should and usually happens, has lowered my credit limit twice now in just the last year, once during the holidays of Christmas/New Year’s, and once maybe 6 to 8 months later. When I called, it was met by surprise as they suggested that in their years of working there, they’ve not seen Ulta Beauty lower someone’s credit during the holidays, but rather preferred to raise it to help their customers. Needless to say, I was given no feasible explanation as to why it was, in fact, lowered. Ulta Beauty is not a company that rewards their customers for being excellent, devoted customers. In my case, quite the contrary. I have asked for an explanation, but to absolutely no avail.

I love Ulta beauty but this lady was rude I didn’t know her name but let’s call her Karen so I bought a Florence by mills hydrating serum amazing by the way and I had a coupon I had a $10 off and I had a 15% off could use one of the one she said this is invalid and I said OK then try it again and she said it’s invalid again I said whatever try this 15% off one and she said for make up only I was like idiot in my mind and she was a total Putah but so she won’t let me use my coupon and there was literally nothing with my coupons I was so mad this was yesterday OK but today I asked my sister to return something for me and it was a moisturizer and she said there’s not 50% of the product in there and there was there was there literally was she’s dumb but she returned it anyway but still like open the product open the product if you don’t believe there was literally it was full it was full it’s a light product so that’s why it felt like that but yeah that’s my experience I love Ulta just not her So you should fire her

They show an order as "shipped" as soon as it is packed. This leads to orders sitting for days, waiting for pickup. I get emails asking how my delivery and order were - days before my package is within 500 miles of my home. Contacting customer service gets canned responses that repeat that your package has shipped and will be delivered. They never answer a direct question.