Ulta BeautyReviews of ulta.com

You will not catch me ordering from Ulta ever again in my life. There’s some theft going on with their return warehouse. They had the audacity to claim they didn’t receive some items when I returned my entire order, after packaging my order like trash btw. Only return in store if u decide to waste ur money with their cheap coupons. Sephora is way better in terms of service.

I was told when I sign up for their rewards, that I would get$5.00 off of my first purchase for signing up, and that wasn't true, it states on their website, when you spend$40.00,it stated specifically at the end of my order, and the $10.00 coupon wasn't deducted, I tried to cancel immediately, and Ulta Beauty ignored my cancelation, and processed the order anyway, It will be returned.for false advertisement, and sending me the wrong items that I didn't order, Ulta Beauty also states about a August Pickup at store, and they don't have the items in the store, this is deceitful, this is a deceitful bad business, and I can't believe anything that they say, I don't know whether their products are safe to use, because they are such deceitful, dishonest liars, they claim their products are ecotools and 100 percent natural.I don't know what is true about this business, they have proven that they are deceitful and dishonest. I tried to call a supervisor, and I was told that they didn't work on the weekend, I don't recommend this bad business because they are dishonest, and use bad business practices to deceived me to purchase their merchandise, and they didn't not honor the $5.00 off first purchase, and they didn't honor the $10.00 off the 10 off of 40.00. I regret purchasing from this business, it clearly states $5.00 off of your first purchase, it didn't state a amount, onexof the employee's sent me a $5.00 off of $50.00, this is absurd, because I was told that the $5.00 off was for any amount. Be beware and aware, bad business.

I've been trying to place an online order for over an hour now and it keeps saying error and customer service won't help me so it's sad to say ulta has lost a customer I will not be shopping somewhere that no one is willing to help me so goodbye ulta you won't be missed.

No Way! No More! Disappointed!!! Ridiculous place to shop. Trust and believe 🤨

That thing in a dress is hideous! I'm done with Ulta beauty! No Christmas shopping from me there! I'm out!.

I’ve been a loyal Ulta customer for many years and have always enjoyed shopping there — until my recent visit to the Regency Square location in Brandon, FL on August 3, which left me extremely disappointed. An associate named Nini was unable to assist me because she didn’t seem familiar with the products sold in the store. When I asked more questions, she responded with clear irritation and was openly rude and dismissive. I then asked to speak with the manager, expecting professionalism and an apology. Instead, the manager offered no apology, showed no interest in hearing my side, and immediately defended the associate. I spent over $150 that day, yet was treated with disrespect and indifference. No one made me feel heard or valued as a customer. This experience was upsetting, especially coming from a brand I’ve supported for years. I sincerely hope Ulta takes this feedback seriously and works on training their team to offer respectful, knowledgeable, and customer-focused service.

I have no problem with the people on the floor. It's the young people at the registers. I've heard of the Gen Z stare, but come on, if you can't handle the retail business then do something that is not customer facing. They were not friendly or helpful, and I don't want to go back again. That will probably make them happy, you just won't know it.

If I could give 0 stars I would. Attempted to make a purchase in the app. Couldn’t get the order to go through called and was told it was on their end I had to wait 24 hours to try again. The next day went to place the order not only had they emptied my cart, but the $50 gift card AND rewards gone. After 2 weeks and numerous phone calls and useless emails I was told nothing can be done as I discarded the gift cards after putting into cart. They managed to charge my card 6 times with them applied as I sent screenshots of everything but apparently lesson learned never discard the gift card until you physically receive the order Interesting how I can leave things in my cart previously for weeks and fine? They have no intention of making this good