Ulta BeautyReviews of ulta.com

You will spend more money disputing their inability to function as a business than you will save using this app. I have spent a week talking to, or should I say attempting to talk to their customer service to have them release/void 4 different charges that only one went through and ZERO have resulted in being able to pick up the product I ordered. One card was charged 3 times for product while the app told me that information was incorrect so I changed cards and that card was charged and the order still did not go through. A WEEK later I still have pending charges on two accounts.....zero product. Customer "service" is so ridiculous I have decided to simply not even shop with Ulta anymore in the future. Keep your points, keep your 10% off, keep your product. I'll order directly from the manufacturer or Sephora.

Ulta beauty salon- got my hair highlighted with a root blend and my hair is naturally light brownish blonde- asked for natural thin highlights that blended well with my roots yet it came out extremely blotchy and thick streaks.- the lady doing my hair was somewhat nice to me but had an attitude and told me that “its fine because she likes it” after I asked her if this was the finished result and asked why it was not blended at all. Very disappointed and now looking for a new salon to fix my hair.

Don't order from this place if you expect to get what you ordered! I ordered something 10/01 and to date have not received it!!! Customer service is clueless and not helpful at all!!! Dont waste your time or money! They are horrible.

Have always been team Sephora. I never liked the aesthetics or merchandise mix at Ulta. Today I was on the hunt for a new product in the drugstore category and only found it on Ulta.com so purchased there. Big mistake, long story. Bottom line, their customer service is horrendous. I had previously encountered this in one of the stores with a friend. Also found out if you want to return an item bought online, you must pay the return shipping charges, so antiquated and more than enough for me to never even glance their way again. Bottom line, if you want high end, go to Sephora and get great service all around. Low end, go to a drugstore

I was a diamond member for 15 years and today Ulta lost a customer who spent THOUSANDS OF DOLLARS a year in their stores/online.They will NO longer get another cent from me. NEVER ORDER ONLINE FROM ULTA! Not only are they LIARS but they are THIEVES! They are not fulfilling orders and are refusing to refund customers. I placed a huge online order and noticed items missing - I reached out via Insgtram, chat and through email and after a week of their "oh we are looking into it" They emailed me the same lie/excuse as they have with other customers - " We were able to confirm that the package left our distribution center with the expected weight, indicating all items were included at the time of shipment. We are unable to reship or refund your order" With NO proof of this, they are clearly STEALING FROM CUSTOMERS! Just google... 'Ulta refuses refunds after not fulfilling online orders' And you will see they give the same LIE TO EVERYONE WHO RECEIVE MISSING ITEMS FROM THEIR ONLINE ORDERS! I am not the only one that has been scammed from this company but luckily I will be filing a chargeback with my bank. ULTA WILL NOT BE TAKING MY MONEY WHEN I DID NOT RECEIVE MY FULL ONLINE ORDER! Not to mention their customer service reps are BEYOND WORTHLESS! GOODBYE ULTA....HELLO SEPHORA!!

Terrible customer service

Received an invalid coupon code via email from them. The store was unable to help & suggested I call customer service. Customer service was less than helpful & kept me on hold & asked for screen shots of the email. They continued to ask for more info & eventually hung up on me. I never did get my replacement coupon as promised. I only wasted an hour of my life.

I’m seriously thinking I’m done ordering from Ulta Online and or “buy online, pickup in store”. I spend more money than I honestly should at this place. And the amount of money I spend I shouldn’t have to deal with the things I deal with. Hell any amount of money spent shouldn’t warrant such behavior. There’s been more than a handful of times I have received used products, I mean literally used. Once they mailed me an empty tester. It was a Mac lip gloss. When you call they treat you as though you’re trying to get over on them. I get it, but everyone isn’t the same. The time and gas spent fixing an issue I didn’t create equals out to be more than what was paid for the actual product. When I’ve done store pick up, SAME THING! Used, opened, dirty products. Not only is this disrespectful, disgusting, it’s a huge health hazard. How hard and how much time does it take to check the items ULTA?! Y’all dirty AF! So what prompted me to leave this review was today I get “my” order. The name on the shipping label is mine. The packing slip and actual order belongs to someone named Julia in Massachusetts. Ulta you should do better. But you won’t.