Ulta BeautyReviews of ulta.com

I made a purchase in-store using my Ulta credit card, which the associate looked up since I didn’t have the physical card. Before paying, I asked about the return policy and was told I could return the item as long as I had my receipt. When I went back a few days later to return it (with my receipt), the store refused because I didn’t have the physical card and said they couldn’t look it up this time. I ordered a replacement card, but it didn’t arrive within their 30-day return window, so now I can only get store credit. It’s really disappointing to receive inconsistent information from different employees. I verified the policy before purchasing, but Ulta didn’t stand behind what I was told. I expected clearer communication and better customer service.

SCAM, I made an order and never received. The tracking number shows not found. After many emails (more than a month), they sent a tracking website (IP number)! which shows my order is another province! They said that your address!!!! I have a screenshot of my order and sent it to them to prove that my order has my address. Although in my order I checked an insured shipment and paid an extra amount, as it shows that the shipment through DHL(3-7 days), but it is all not true

The live representatives especially on the chat are no help at all, honestly seems like none of them actually know what they are talking about and just spit back automated messages.

I see why the reviews here are so negative. I received an email from Ulta telling me I got a free birthday gift today Nov. 1. My birthday is next month but the chat bot said to add the gift and it would be free. I added it but they still tried to charge me for it. I haven't done business with company in several years and now I remember why. Steer clear.

I had a very bad experience shopping at Ulta.com. My order was never delivered, and Ulta already charged my bank account. I contacted customer service multiple times, but every representative I spoke to seemed unsure of what to do. When I checked the tracking on FedEx, the package hadn’t moved for days, but instead of taking any action, I was told to wait for 8 business days. I even waited nine business days before calling again, and the agent’s solution was to either ship the same items again and wait another 8–10 business days. What a “great” suggestion.

WORST CUSTOMER SERVICE EVER – Ongoing issues with no resolution. I’ve called, I’ve messages, I filed with the better business bureau and still no response/resolve. Don’t bother emailing guestservices@ulta because they don’t care. Save yourself the hassle and go to Sephora!

If I could give this company zero stars, I absolutely would. Ulta Beauty has shown me that they care more about taking your money than helping you when something goes wrong. On September 25, 2025, I placed an order through the Ulta app, spending nearly $250 during their Fall Shopping Haul promotion. I chose home delivery to save myself a trip to the store. When my package was marked “delivered” on October 3, I rushed home within minutes—only to find nothing there. I immediately contacted customer service, explained the situation, and was told I had to wait a full business day before they could even “look into it.” Since it was a Friday, that meant waiting until Monday. When I reached back out, I was told they’d “investigate with FedEx” and to check with my neighbors—basically no real help. Several days later, Ulta emailed me saying FedEx confirmed delivery to the correct address, so there was “nothing else they could do.” That’s it. No refund, no replacement, no accountability. You’d think that for orders worth hundreds of dollars, there would be some kind of insurance or protection for the customer, but apparently not with Ulta. I even filed a complaint with the BBB, and Ulta still refused to make things right. I was left out $250, with nothing to show for it but frustration and disappointment. Ulta Beauty has lost my trust completely. If you value your hard-earned money, do not shop here—because if something goes wrong, you’ll be on your own.

The ulta scam store in the USA that because when someone try it to pay their bills that you have to pay $9 fee or you have to give them your bank account or routing number what a scam company 💩