Ulta BeautyReviews of ulta.com

Dishonest behavior when charging for online orders. Be careful and check what you were actually charged compared to your bill total. I recently placed 2 online orders on 2 separate days. I was looking at my bank statement and realized both of them had been over charged by random amounts to my bank compared with my total bill amounts. The first was overcharged by $1.18, and the second $4.49. my bills were 42.32 and 58.37 but my card was charged 43.50 and 62.86. They did eventually resolve this after a huge hassle but I have no faith that this was a fluke since it happened twice on 2 different days. There should be no way for this to happen on a digital system which makes me believe the fraud is built into the system and is happening to many customers who either don’t check or don’t want to deal with the hassle for a few dollars. This is theft and fraud if they don’t fix it for all customers that it happened to whether the customer knows it or not. Be careful.

False advertisement for sales

The store in Newtown PA refused to give me my money back on the product I bought the product was intended to be used to see if it worked. They claimed they would not standby the manufacturers disclaimer so needless to say they are a terrible store bad customer service and I will not return.

Before I started shopping, I asked one of the clerks to see how much credit was left on my account from a $50 reward I received. After some instruction from a higher up, she pulled it up. I had $27. When I returned to the counter, she was gone and the newest employee only pulled up my points. The manager was called. The woman who helped me before was about to head out. She flat out lied and said she just pulled up how much was available on my credit card. I left the store without anything and reported my card lost. (Pretty sure my card was still at the counter but I wasn’t going back in there after how I was treated…acted like I was telling fibs.) If I ever do use Ulta again, it will not be at the Santa Monica Blvd branch. You can’t even sample most of the perfume because they are locked away.

I placed an order on line during a sale and chose to do a store pickup. Got my confirmation.... no where on the confirmation was there anything stating you only had 5 days to pick up.... We had a snow storm and I live one hour from the store and could not get there quickly. On day 4, I get an email saying if I did not pick up by day 5 my order will be cancelled. I called the store to ask if I could come in on day 6 to pick up explaining the weather factor... nope they could not help me. I contacted "customer service" and after waiting 30 hours got a reply that did not make any sense. But by then my order was cancelled. So if they have a hard rule of 5 days DISPLAY that prominently.... be a little flexible. I will never shop at Ulta again and I have been a good customer for many years. But nope, I will shop anywhere else.

They ask you to become a member for all these great reward but offer little to no customer service. I order online shampoo/condition and when I tried to exchange the unopen/unused product I was denied. It was past 30 days. I found out that I was not medical able to use and they did not care. I just wanted to exchange it for something else. The manager in the store refused to let me explain and acted like I was wrong, it was over $60.00 I had to throw away.

I didn't receive my order. My daughter is very sad and I'm angry. I spent money and didn't get anything, and so on 2 times. 🤮😡

I want to warn everyone about the Ulta Beauty Credit Card and their terrible billing system. This is one of the most frustrating and dishonest experiences I’ve ever had with any company. Ulta encourages customers to sign up for their store credit card by promising discounts on future purchases. But once you sign up, the real nightmare begins. Even after payments are made, Ulta (and their bank partner) keeps charging your account. They repeatedly send bills saying the payment was not received — even when it was. And if you try to fix the issue, they add late fees, double charges, and more penalties for something that wasn’t your fault. When you contact customer service, all they say is, “It was a mistake,” or “There is no record.” They take no responsibility for their system errors and still demand that you pay the extra charges. It feels like a trap designed to keep customers paying for their own mistakes. No customer should have to deal with this kind of unethical and irresponsible system. My advice: DO NOT sign up for the Ulta credit card. Avoid it completely. Protect yourself and your money. This company’s billing system is unreliable, careless, and deeply disappointing.