Ulta BeautyReviews of ulta.com

Ordered product, shipped, then I received an email from someone who received my package delivered by UPS. Now I realize UPS messed up the delivery, but when I called Ulta to complain they told me that even with my photograph that I will not receive the package I needed to call back in 3 days because their policy states they can't give refunds before the 8 day mark. My since I had used my Ulta rewards to purchase this product they would not give me a refund of cash but I no longer whole wanted to purchase from Ulta after all of the fiasco that I had gone through with customer service. The agent said that she would contact who she needed to to get my rewards turned into cash and that I would get an email back soon. After waiting 8 days I called back again and was told that it was denied. But of course no one thought to reach out to me so I never received any kind of refund. They have the I worst customer service ever and I will never spend money there again.

I bought a gift card and it won’t work. They refuse to do anything about it because I don’t have my receipt. The manager(s) have been useless. I have never been treated this way at any other business. Do not buy their gift cards. Better yet do not patronize coconut point Ulta. Even the employees are leaving.

Customer service could be slightly faster.

I purchased an expensive foundation product and upon unpackaging it I saw it expired 14 months ago. When I called customer service I was told to 'deal with it in the store'...now I will have make a 40-mile round trip to return the product to the store, when they could have suggested/accepted a return by mail. After voicing my displeasure, I was offered 20% off my next purchase?! Why would I purchase anything more from a store that sells expired products and has lousy customer service. Thanks Ulta!- do better

Incident with Mgr 12/13/25 store 599 @ 4:13 pm. Buying product, price wrong, there was sale sign on shelf. Walked back with cashier, sign missing, other cashier said she just took it down. Mgr made a scene about honoring price that was left up by them!!!! Totally embarrassing in line, lots of customers. Ultas error!, not mine. She needs a customer service course! Tried calling Ulta customer service, no luck in that area either.

J'ai commandé des Mini-Parfums ULTA BEAUTY (oifdde.com) pour un montant total de 46,76€ depuis plus d'un mois, je n'ai jamais reçu de lien de suivi du colis, ni mail de confirmation de la commande. À ce jour, le produit n'a toujours pas été livré et aucun remboursement n'a été proposé. Je déconseille fortement.

Never received package. Scam website. Don't go there.

The lady checking me out said if I don’t give her my cell number I can’t do a return. If you use a credit card you can make a return. But I will go to Sephora where they are nice.