Ieesha J.
This was my first time ordering...
This was my first time ordering online from Ulta Beauty and only after I did, did I come here to learn how bad it was. If I would have known beforehand, I would have gone to my nearest Ulta in person to buy my stuff. While I received my package in a timely manner with everything I ordered inside, one item I ordered (a bottle of oil) was broken and had spilled everywhere inside the bag it came in. There were other items inside the bag with it and the oil got all over it and even inside the box. I could also see a puncture mark inside the box from when the bottle of oil dug into it and snapped off so I know it happened because it wasn’t packaged properly. Also, the way they packaged the products for safety during shipping was poor. There was only one sheet of bubble wrap, five air filled packing pillows, and thin plastic bags that they crowded a lot of my items into. Luckily most of the items I ordered came in sturdy containers otherwise I’m sure something else would’ve gotten broken. I sent Ulta an email about this and I have not heard back from them yet. I will update when I do. Update: So I received an email from Ulta Beauty and they offered to send me a replacement! I received an order confirmation email immediately afterwards so I would say it has been resolved. Final update: I received the replacement they sent out and it wasn’t damaged! So I’m really happy with their timeliness but I would rather shop in store to avoid something like this potentially happening again.



