Ulta BeautyReviews of ulta.com

If I could give Ulta a ZERO star rating, I would!!!

I ordered a birthday gift of Bondi boast shampoo & conditioner for my sister in advance of her birthday. She still was finishing up the Bondi you currently were using so she didn’t open the product right away (1 week over the 60 day return) but she found the product had an offensive and rancid odor showing the product was defective. We only wanted to get an even exchange for the same product. I was absolutely shocked to hear after calling customer service that there was nothing they would do to exchange this defective product. It showed total lack of empathy and disregard. I guess Ulta could care less about maintaining good customer service. Ulta customer service was more focused on our being over 60 days than accommodating a good customer for exchanging a defective product. I was very disappointed how Ulta chose to handle this situation. Nothing at all was done about this! I guess their indifference seems to be all about corporate greed!

Would be great if I could talk to a live person but no I'm on hold 20 minutes now!!!!!!

Made an order that was pulled from the wrong store. Called within the hour which I was told you could cxl and reorder. Was told by customer service they could not cxl and had to wait u til 5 days for order to cxl to then wait for a refund and 7 more days for rewards to be reinstated. Awful customer service

This is for the store in coco plum North Port Florida. The manager at this store is the most rude person ever and the stylist Kay who is good at her job but for some reason I believe it was because I cancelled a prior appointment and was late for this one. She dumped me off the books and just changed my appointment to a 15 minute trim when I needed a trim and blow out.

I couldn't purchase the product I wanted in the store, so I was referred to online to purchase it. I ordered the product and of course I have to order more than I wanted so that I didn't have to pay for shipping. My card was charged on 9.1.2026. I received the last of the products on 9.4.26 Each of the products had issues- allergic reaction, clumpy mascara which got into my eye, bad color and ineffective design change for a product I have used for years. I went into the store for a refund on 9.30.26 only to be told the return window of 30 days is from the day of ordering. Not from the date of receipt, not from the date the product left the warehouse, not from the date the order was processed. I was given a 'corporate' phone number to call to resolve this issue as I was not satisfied with an instore credit. I have had issues in the past with attempting to use in store credit and you CAN NOT redeem it on line. You must use it in store, yet the store never carries or has in stock the shade or products I use. Thus- instore credit becomes unspent money in my wallet. The corporate number does not connect to a person. The on line chat does not connect to anything (not even a bot). The text option does connect with something which seems human, yet that option eventually connects you to the store manager from the location which refused the return in the first place. This level of experience has been consistent with nearly every connection I have had with Ulta in the past year. Reading recent reviews from TrustPilot and BBB I am only one of THOUSANDS of customers to be treated so poorly. Save yourself humiliation, frustration and headache- stay away from Ulta. They deserve to go bankrupt.

I have been purchasing the overnight whip for about 6 months, I love the stuff, I hate going to the Rome ga store because there so disengage with me at least don’t know how everyone else feels. So I go to the area where it’s known to be alone , & I see the bundle package, so I’m looking around to ask about the very small trial size of moose that was extra extra money also. I’m so disappointed about that Maleys moose it want even come out when it does it’s running I lose most of it so I really don’t know wha to say because I really have been able to experience it.im so disappointed & angered

As instructed (after my page was delivered to my old address despite updating my address and deleting the old one)I went to my previous address after work (it's a 15 mile drive one way). My former roommate's roommate took it with her and I will not be able to get until Wednesday after work (as long as she remembers to bring my package back). if nothing else you people should credit me for gas and time. I'm fully aware you won't I just wanted you all to know. this is not my first issue with an order from you. last time the product had opened and spilled everywhere. Everyone knows FedEx is absolutely horrible and your website is completely awful. it is slow to load, glitches and when you go back to a previous page it goes all the way to the bottom of the page. I have tried updating my name several times and it still isn't correct. my name is the same as on my card info. it's Sara NO H! I'll be getting my items other places from now on.