Ulta BeautyReviews of ulta.com

If I could give this company 0 stars I would. Today is Christmas Eve 2025 and the store in Clifton was taking online orders with same day delivery as an option. I utilized the same day delivery and my order was approved. A door dash driver was assigned to me with details through text showing me updates on the status of my order. First update showed items picked up from store.Thereafter updates showed a delivery time . Last minute the door dash driver cancelled my order with products in his possession. No updates of redelivery just a pending refund in my bank account. All I wanted was what I initially requested which was a delivery of products purchased. Why advertise same day delivery if you cannot comply with that. I contacted Ulta and DoorDash for redelivery and no resolution whatsoever. Very disappointed throughout the whole same-day delivery process and my Christmas was ruined over all this .

I had a very upsetting experience at the Ulta Beauty Porter Ranch store. I arrived a little late to my eyebrow appointment and was told there was a strict 10-minute grace period, which I respected. However, another client arrived 17 minutes late for her appointment and was still taken in, even though the staff told me she wasn’t there when I arrived. When I asked to speak with the manager to understand why the policy wasn’t applied fairly, the situation escalated in a way I never expected. The manager called me inappropriate names in front of my two young children and refused to provide contact information for the general manager. She also threatened to call the police if we didn’t leave, even though I remained calm and respectful. This happened in front of many people in the store and was extremely embarrassing. I’ve always been a loyal Ulta customer, but this experience made me feel disrespected, singled out, and treated unfairly. No customer — especially with children present — should be spoken to that way. I hope Ulta leadership takes this seriously and provides proper training so that no one else has to go through a similar experience. If I could give NO stars I would. I have never had such an awful way a business before!

if i could give zero stars i would, i paid for a digital gift card, got charged, and didn’t receive anything. no gift card or explanation. on the actual official website, this business is awful.

I ordered from Ulta online. It said my order would "arrive in 3-6 days." I checked on the order after 6 days and they told me it had been shipped but the system takes a little time to update. I watch the tracking and it still says waiting for package from carrier. I call at day 10 and one person said they would reship it. We got disconnected. I call back the next CS replacement tells me I have to wait until 8 business days. I ask to speak to a supervisor. He tell me the same song and dance. I told him I want to cancel the order and be refunded. He says I still have to wait 8 business days which is tomorrow. He continues to tell me that it may be delivered tomorrow. I say that he and I both know that is not possible when the package has never been picked up by the carrier to go to USPS. He says he knows but I have to wait until tomorrow for a refund. DO NOT ORDER FROM THESE INCOMPETENT IDIOTS. They will hang up on you, when I was being very nice. Different people give you different information. They lie and cheat you. Now supposedly I will get an email confirming my refund that I can expect in 3-5 business days. 3 weeks from the time of my order that was to arrive in 3-6 days. (Not business days)

Got charged for an order that never went through last week. I contact d customer service as my points also got taken. They said the reversal would take 24/48 hours. It's been 8 day and Christmas is 3 days away. I need my money back. Worst payment portal ever. DO NOT PURCHASE ONLINE. I went down a rabbit hole and they are known for this. I wish I would have known. Take your business to Sephora

The girl in the checkout treated my granddaughter terribly. My granddaughter did not know how to swipe the gift cards, and asked how, and the girl scoffed and did not help. She made her scratch the pin off and ruin her nails, and laughed when she got confused. Honestly, the rudest woman I’ve ever met. Terrible service

Initial service from cashier, Nancy, made my experience feel horrible. The store I'm referring to is in Harlingen, TX. She truly was horrible! I needed to return an item and with Nancy's rude behavior and demeanor, it was very unsettling. While searching for other gift ideasp, Jorge, sales associate, was absolutely wonderful. He was so pleasant and friendly, he helped turn my horrible experience around. Thank-you Jorge! Ulta should be a fun and joyful experience, but personnel like Nancy, completely destroy the experience. That young lady needs to be rerained on customer service and how to properly interact with customers. I will definitely not be returning to this Ulta store.

We celebrated Christmas early this year since my kids could only be home for thanksgiving. My daughter purchased me a perfume from Ulta.com on October 16 on line and received the package on October 21. I was given the gift on November 29. I went on December 19 to exchange it- not wanting money back just a different perfume and apparently I was 63 days past the order date and 58 days past the delivery date. Their return time frame is 60 days. However if you buy it in November then I’d have an extra month to return it. They literally have no flexibility at all. Hope do they determine that it’s in to shop for Christmas gifts in November but nope not in October! Why is a return policy from the order date and not delivery date. If that package took a week to arrive then the consumer only has 53 days instead of 60 to exchange or return. They were rude and not helpful at all. This is a horrible return policy not being flexible with delivery information that is tracked and documented. I will never ship at ulta again, especially since they resell returned and used products. Who knows what those products could be contaminated with! Gross!!