Ulta BeautyReviews of ulta.com

I am completely done shopping at Ulta and rate them a zero. They pitch great coupons when you go to use them. It’s a different story. They use the word prestige on their coupons, but don’t tell you exactly what it is and what is allowed. During their Jumbo sale they offer a $10 off coupon with the purchase of $50. You have to purchase it online and then pick it up in the store, I order online for convenience, so it can be shipped directly to my home, but oh no, not with Ulta if you want a discountn Their prices weren’t as great as they thought the price for Redken liters was $37.99 same as Amazon. Also, JCPenney offered it for $34.19 plus I could use a coupon on it of course, I ordered from JCPenney’s. Goodbye Ulta YOU HAVE GOTTEN WAY TOO GREEDY.

I went into the Ulta Beauty on Sand Lake ready to purchase three different gifts for my sisters, fully intending to spend a good amount of money. Unfortunately, the experience made me walk out without buying anything. From the moment I walked in, I felt constantly followed and watched. I couldn't move through the store without another employee immediately approaching me. This wasn't helpful customer service -- it felt like being stalked, and it became extremely uncomfortable and annoying. Offering help is fine, but being on top of customers in such an excessive way is not. It completely took away from the shopping experience. Because of this, the store lost three guaranteed sales, and I chose to shop elsewhere. I won't be returning to this location unless there's better training on how to assist customers respectfully and without hovering.

I placed an order and forgot to add a coupon. The order was cancelled by Ulta so I could place it again with the coupon, but after the cancellation, my credit card (same I have used for years) would not go through. Added a new card (from a separate bank) and that one would not go through either. Per the system they were “unable to verify the cvv” Both my card issuers/ banks told me the issue was NOT on their end, it was Ulta blocking the transaction. I missed out on a sale, a coupon, and now 2 ongoing days of sales because I cancelled an order to add a coupon code. Never has this happen to me before with Ulta or any other websites. THIS IS INSANE!!!

We we got up to the counter and I had two gift cards and was not helpful on trying to help us out on putting the pin in was picking at her nails and had no idea what she was doing. Terrible help. The self person name was.Ahnlys at the Brenham Ulta.

My 17 year-old daughter got her ears pierced in July for her birthday. They were uneven. She let one hole grow back so she could get them redone. She took her Christmas money today and told the girl exactly where she wanted the new piercing. The lady argued and said it needed to be lower. They are worse now than before! The manager gaslit her by lying and saying they weren't uneven. After asking for a refund, my child is now BANNED from ever purchasing anything there again. What a trash store. You get punished for wanting quality service? Go somewhere else, I beg you!

Online order made because store didn't have items in stock. Was told that there would be no problem getting items before Christmas. Order was broken up into 3 packages. 1 package arrived before Christmas. Another arrived after Christmas but had someone else's order in the box. When the company was notified of this they claimed that the customer was at fault even though they sent the items from another customer's order! Not that the wrong items were ordered but that the wrong items were sent. And this was the customer's fault!? They said they would not mail the correct order until the customer sent back the wrong order. Not only that but the 3rd package still has not arrived. Ulta *supposedly* sent a package next-day air via UPS except that all they did was make a mailing label and UPS has had to adjust their estimated delivery date because Ulta still has not given them the package. I'd say this is a fly-by-night company, but given their size I guess they are just trying to see how close to one they can come.

THE MANAGER HERE IN BRAUNFELS TX IS THE WORST ! She was too lazy to check the balance of my card when it’s possible she was claiming it isn’t AND on your call service it states if any issue go to your nearest ulta for assistance ! No assistance was done then proceeded to check my $$ as if it was fake ! Embarrassing !! I gave her another 100 after trying to call a manager ! Like all that nonsense when you should’ve just did your job! Ulta has went DWN completely!!

This has been a reoccurring issue with Ulta on these three holidays, Mother's Day, Valentines Day, and Christmas where you spend a certain amount on perfume and you are supposed to receive a gift like a plush rob or something to that effect. Everything time I've brought on these special days I have been told the same thing over and over again that we are out, if you are going to run specials with gifts how about order enough to carry you through the sale and if you have extra used them for the next holiday. I have been shopping with Ulta for many years and I really don't want to go elsewhere but I might have too. This has become unacceptable.