Ulta BeautyReviews of ulta.com

We had made an appointment with there salon to get eyebrows down when we got there hairstyles took walk in before us and 45 minutes she was still working on her. What a dump why you are making appointments then if you taking walk in knowing your scheduled appointment is standing there. They should be a shame.

I would give them zero stars if I could. I had credit card theft back in May 2025 with my Ulta card. I had to dispute a charge. After closing my card I got a new one. Made several purchases in the store and one online in Sept 2025. I decided to order a few products online this week. After three attempts and three phone calls of them telling me something was wrong with my credit card today they inform me I'm not allowed to order anything online. I must go to a store to purchase. They also tell me this is an un reversible decision on their part. I was never informed of this decision. I had a stole credit card dispute which was not my issue. I purchased in Sept 2025 online. I was told I can never purchase online with Ulta only store purchase foreseen any future purchases.

I used to love Ulta. But their customer service is the absolute worst I've ever experienced. It took weeks to get my first response via email back from them. And then the agent took over a month and a half (yes, you read that right) to respond for a second time. And provided zero help or assistance. When I received the automated message asking how their customer service was I thought okay, a manager will see I am unhappy and will get back to me. Nope. They clearly don't need my business. And as a person who has worked in customer service before, I understand dealing with humans can be terrible and they can be unreasonable - but this was not the case. Treat your customers better Ulta.

This is more a warning than a review. We usually shop at the Rivergate Ulta in Charlotte. I actually rarely use my ULTA store card because we blow-it-out at Christmas every year with the 20% off everything and the added perks on the app. We went twice this year because I had two Coupons which I loved. First trip with two of my daughters went great and I racked up almost $300 in rewards. Second trip on December 23rd, 2025 turned into a financial nightmare. We had almost a $1000 in merchandise and shut the cash register system down the first try. The really sweet lady re-rang the sale and it looked like it was working. I run my Ulta card a couple of times and it kept saying "NOT COMPLETED". The cashier could not process the sale and my rewards had disappeared with the sales process so she suspended the sale. I actually did not realize it had been suspended. I ASSUMED, yeah I know, that it had been canceled. The merchandise was held and I was to come back on Christmas Eve which is a pain but my girls wanted their stuff for Christmas. I continued to watch my Ulta Rewards Card account to make sure my rewards were available. I notice that they had an AUTH GRANTED for $758.93 so I called and asked that it be removed so I could purchase my stuff. Comenity refused to take it off. I still went to make my purchase with another form of payment and hardly got any reward because COMENITY BANK is horrible!!! But that is not the kicker. The HOLD on my account has now been moved into $758.93 of actual charges. I called Comenity Bank and they say it is the store's responsibility. The manager at Rivergate Ulta said it is the Bank's responsibility. Ulta Customer Care seems like they are trying to resolve the situation but I think World Peace would be easier than getting this FAKE CHARGE off my account. The charge is in DISPUTE but Comenity Bank is what I consider unethical at the least and scammers at the worst so I have asked repeatedly if they are sure they will not try to make a sellable debt out of this fake charge because they have done it to me before. IF YOU HAVE A SALE THAT DOES NOT GO THROUGH AND YOU HAVE RAN YOUR CARD THROUGH THE READER , GET PROOF THAT THE SALE WAS NOT PROCESSED!!

Unprofessional hiring process. I was hired, onboarded, and scheduled, then let go after three days with no clear explanation. Training was disorganized, communication was inconsistent, and expectations were unclear. This location needs better management practices and basic respect for employees’ time. Not recommended if you’re looking for stability or professionalism.

Everyone should be aware that if you order online and redeem your reward points, you will LOSE them if you return OR exchange that item in stores. I confirmed this with Ulta's Supervisor at Corporate. I feel that is completely unethical. They can easily have a system in place to credit those points BACK to your account. They save when YOU go to the store. The policy is so very wrong.

Product was incorrect in the box, so I contacted customer service. They ran around with canned responses about valuing my time, know I expect a resolution and all the other useless platitudes, asked me the same questions 3 times, took 10-15 mins between responses only to say we know you want a response but take it back to the store. Waste of time all around

My order was cancelled without a reason provided and was not refunded the cost of postage so $10. Will not buy from them again and would warn anyone from purchasing from this site