Ulta BeautyReviews of ulta.com

Ulta posted an online Christmas policy extending the return window which clearly states that one could return items until January 31st and it would be refunded to the original payment method. Due to the icy storm in Texas for several days I went to the store February 1st explaining why I couldn’t come the previous weekend they insisted that January 31st was a myth and made me get store credit. I emailed corporate and they gave me the “Thanks for understanding” speech even after showing them their own link stating their return policy. In the grand scheme it might not be a big deal but I think it’s dishonest to post a different return policy then.

I am writing to share my disappointing experience during a recent visit to an Ulta Beauty store on December 11, 2025. Unfortunately, this incident has led me to decide not to shop at Ulta in the future, despite wanting to give the store another chance after a previous negative experience.Upon entering the store, I had difficulty locating the specific lip gloss products I needed because the displays were disorganized, with items mixed up and many testers misplaced among the full-size products. I politely asked a sales associate for assistance. She arrived shortly and directed me to a lower shelf. Due to knee issues that make squatting or bending for extended periods difficult, I explained that I was struggling to access and identify the correct items. When I pulled out a product from the area she indicated, it turned out to be a tester rather than a sealed full-size item. I pointed this out, but the associate responded several times with comments like "you're not listening" or "listen to me," which felt condescending and dismissive. After I demonstrated the issue by handing her the tester, she acknowledged that the displays had indeed become messed up. Her tone then shifted to being more helpful, and she suggested I could receive a discount by having the products shipped to me.I agreed and continued searching the disorganized display until I found the desired shade. However, the checkout process was frustrating. A long line formed while the single cashier assisted one customer for an extended period (what felt like 30 minutes or more). No additional staff came to help those waiting, and the delay prompted me to comment aloud that it resembled a DMV experience. When finally at checkout, I mentioned the earlier suggestion about a discount for shipping. I was informed that this was only available to Ultamate Rewards members, which I am not, so I received no benefit from the offer.Finally, after returning home, I discovered that one of the lip glosses I purchased had a broken plastic seal. For hygiene, contamination and health safety reasons, I cannot use the product and chose not to return it to the store, as I was concerned my explanation might not be believed.I value clear organization, respectful customer service, efficient checkout processes, and hygienic product handling—areas where this visit fell short. I hope sharing this feedback helps Ulta improve the shopping experience for others.

ULTA is trash. I hope they rot! My package was stolen because of them. Ulta loves to collab with these no name sketchy companies instead of carriers like USPS who have track record for smooth deliveries. My item was in the hands of a crook of a place called "Ontrac". Look up Ontrac and Albany, NY...they are known to steal packages. I am infuriated. I spent over $100 on Ulta and the delivery driver stole my package. I have evidence and screenshots. I will be reporting this to the police. The driver takes a photo of the item at 1pm and I got a buzz notification at 7 PM saying my package was delivered at 1 PM. This is a scam they pull. The driver takes a pic and steals the package after. There is a reason why they dont have a number to contact them by. This place is not legit. They are crooks. When I called Ulta, one rep told me to give it 2 days!! by then, the crook driver would of already did away with it. I hate Ulta! And when I was frantic because over $100 was taken...they have the nerve to non chalantly ask "Are you ok". NO! Not only was my package stolen but the contents cant be replaced. I hope Ulta burns in hell. They have all this money and cant ensure that packages are delivered safely by getting reputable carriers with a long history of good service. They are useless. And for that driver who stole, I pray to God he destroys you.

Long time customer spend hundreds of dollars. Only place I buy my beauty products. They offer free gifts if you spend so much. However trick you out of getting them depending on how you get your shipping. I spend over the amount for the free perfume set but because half my order was same day delivery and the other half was shipping. My order all of a sudden didn’t qualify. And they couldn’t adjust it. Nice way to show their loyal customers appreciation. Cheap ass company. I’ll take my business to Sephora.

Ordered two items eleven days ago, contacted Ulta because at ten days, USPS hadn’t even received the item yet. They kept giving me the run around, saying it had shipped and just hadn’t been updated on USPS website. Come to find out, they were lying the whole time. USPS just received the item this morning and it won’t get to me for another 5 days. I asked for the order to be canceled but they said they couldn’t cancel it, even though it clearly hadn’t been shipped yet. Will be returning the items. It shouldn’t take three weeks to get an order. Never ordering online from them again.

My daughter received an Ulta beauty gift card ($25)for Christmas. We went to the store(Portage, Michigan store)the day after Christmas (December 26,2025) so she could spend her gift card. When she handed the cashier her gift card , the cashier scratched off the PIN number and in the process gouged part of the PIN number off the card. It rendered the gift card useless because it can’t be used without a complete PIN number. I have contacted ULTA customer service on multiple occasions to get this rectified, and they state they can’t help me because we don’t have a receipt for the gift card. So because of their employee carelessness, my daughter is out one of her gifts and we can’t use the gift card. This is disappointing for a company that states they value customer service. We have received poor customer service throughout this entire process. So basically, Ulta has taken $25 of our money and refuses to correct the mistake made by one of their employees. High disappointed!

I placed an order online and was not notified that the item was out of stock. Instead, they only sent me the one item in my order. Customer Service was a nightmare. Instead of helping, they continually sent me to four different agents--each time I had to give all my information again and again. I believe (from their names) that Customer Service is not in the US and they are imcompetent and (honestly) useless. I will not order from them again.

They keep leaving our parcels at the Condo next door. If we are not home to try and retrieve it, they claim it is delivered and we are out the parcel/product and they refuse to assist. We share a common walkway, but the delivery is NOT to us. Worst customer service when you call. They will not even try to assist.