Ulta BeautyReviews of ulta.com

Well just like every time I go in there they follow me threw out the store the manager does she constantly asks me if I need anything to the point it makes me very uncomfortable to be in there which I know that that's what the workers are trying to do bc they think I'm in there stealing and I'm not I go in there on a rare occasion and it's one those places I don't go to without money to BUY something I just like to look around and test the products and that's one thing I use to love about ulta I was able to go in peacefully and not get harassed by the workers test the products and if I liked it Id either ask for a sample if I didn't have money or if I did I would buy it of course and I was able to talk with the workers too when I first found ulta I was held hostage and I was tortured my face was really messed up bad and I was walking with my hood up and sunglasses I needed to use the bathroom and there was an ulta never knew what it was then I walked in I thought I had died and went to heaven I told them my story about what happened to my face I and people was look at me and jump in horror like I was freak and I asked for a makeover so it didn't look so bad they helped and gave me samples of the foundation I needed. And yeah I had nothing but good things to say about ulta until these past few years and how they treat me they have been I know stores are different but all stores should have the same kind customer service everywhere breaks my heart I'm never going back there again they even was trying to get my id and everything and sign me up for credit with them thinking it's just a rewards program where you get discounts and free birthday gift and points they didn't tell me they was signing me up for a credit card and them asking me my social security number all kind of sensitive information and the more and more I think about it the more and more it upsets me

I have been a customer 15+ years. I recently placed an order for cologne set and perfume. I used $120+ in points and the rest on my card. The package was opened and label was torn and had to be reprinted, label clearly states that as well as tracking. When I received the perfume was gone and one cologne was taken from the set. I reached out to ulta and was told the shipment weight was correct when it left and they couldn’t help. I wasn’t disputing that, clearly after it left it was opened and items were taken and the label was reprinted. I’ve spoken to multiple people and don’t get a response or they just say they can’t help. I will never order from ulta again.

Very unsatisfied!! After my package was delivered to the wrong house and stolen I reached out was told I had to wait 24 hours so I did. Then called and was told my new order would be sent, and the next day I still had not heard anything. So sent an email asking if I would be getting a tracking number to make sure I’m home when I get the package still nothing so I called again. During that call I was then informed Ulta refuses to resend free items out so I decided since the reason I spent that much was to get the items and now I’m not getting them I just wanted a refund. I was then provided with the refund but I was still unsatisfied with how this was handled and how ulta thinks it’s okay to not send a complete order out since they are the ones that choose FedEx to send their orders out. Especially with all the stress this caused having to involve the police etc… So I emailed trying to reach the CEO stating the whole situation also mentioning how I did receive the refund. Then I was replied to by someone and was offered a gift card I waited 48 hours still received nothing. So I sent an email asking how this gift card would be sent I then got an email saying you already received your refund you are not getting a gift card. After that I just said okay I want to speak to the actual CEO I then got an email back asking for best phone number and time, I provided but did not receive a call. So I will be leaving reviews everywhere I can and letting everyone know about my experience with this business. Ulta will never receive my money ever again and I have already found a different place more respectful place I can buy my expensive items from, and they have already received my money!

I spoke with a representative today 02/19/2026 and her name was Ashley. She was rude and unprofessional. If it was possible to give negative stars.....I would 100%. She was horrible. I actually am cancelling my account from this experience. Sephora will be getting the 5 girls in my households money.

I don't know what happened to Ulta, but it used to be a trusted company. i bought an expensive item from them, changed my mind on it and returned it, unopened, unused. They make people wait 30 DAYS for a refund!!!! I will never buy anything from Ulta again.

I'm really tired of these companies changing delivery times when ever they want. I chose to purchase through Ulta because of their delivery time. But like most unconcerning companies, that changed on their follow up email. I will simply return the item and not do business again with them.

Horrible, horrible, horrible customer service. I ordered 2 items online and I only received one. They would not refund me or replace the missing item because they claim that the weight of the package reflects the 2 items. I’m taking my dispute to BBB and hope for a positive resolution. I will never order anything online from them.

Nothing more frustrating than getting home 45 miles away to find out they don’t tell you there are coupons available that you could have used in the store. I gave them my phone number as well since I’m a member. I lost out on a $20 off coupon which is a huge!!