Ulta BeautyReviews of ulta.com

Received an email offering 6 hr Beauty Break 4pc Benefits sampler with any purchase of $60.00 ...my purchase was for 67.00, however the 4 pc Benefits gift was not automatically added in my cart. Called the "Guest Services" number to inform them of the issue, only to find out that they cannot help you by adding, cancelling or doing anything to your order except explain what they cannot do! Most on line services are able to make this type adjustment or even cancel an order!!! Terrible customer service from one of the largest retail cosmetic companies....Not a good experience.. Unhappy and upset.

I was charged for items on my credit card that were out of stock. They were never mailed to me and I got a surprise when I opened the box and one item was in there. I've been calling and emailing ulta for over two weeks and still didn't get a refund! The worst company I have ever placed an order with! Don't ever order from ulta.com!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!