Ulta BeautyReviews of ulta.com

After having an Ulta account for years, I can no longer log in to my account due to a disconnected old land line telephone. Spent 45 minutes with an "expert" who could not figure out how to get me into my account. I had to check out as a "guest" and lose my points. Totally unacceptable in 2026 to NOT have customer service technical support. Epic fail. No more using Ulta.

I WILL REPEAT 10000% TIMES. DO NOT buy anything online. They will use On Trak to deliver your items which never arrive to for door. They use a company that steals your items and it takes weeeeeks for a refund. Don't believe me? Go look at On Trak reviews.

Their customer guest service is horrible. I cancelled an order 2 weeks ago, and they're yet to refund me!

⸻ I have been trying to book an appointment for the past two months and have made several attempts to reach out, as I was not receiving responses. I finally managed to secure an appointment through the website, only to have it cancelled at the last minute due to a previous consultation where I chose not to proceed. At that time, I decided to grow my hair longer before getting highlights, which I believe is a reasonable and thoughtful decision. I did not no-show or cancel last minute — I simply reassessed what would be best for my hair. Cancelling an appointment based on that prior decision, especially after I have been trying to book for months, feels unfair and disappointing. Clients should be treated with clear communication and professionalism.

I fell for a "free skin care sample". My understanding was that the shipping charge for the sample was $6.95, which I paid by credit card. I found a $159.00 charge for skin care products I never ordered. When the product came, I immediately called customer service. This was not Ulta, but I had to pay $12 to return the products, and they still did not give me a full refund. I lost over $60. I will never shop at Ulta again.

Account setup error: you can't edit it yourself, even though it is your information. You have to go to the store and show your ID so they can change it. Hmmm, why does Ulta make everything impossible when dealing with them? I then tried to delete my account. I got stuck in a loop with email, and the result was that they said it had been resolved. Not resolved, so I started again using the delete account button on the app, same thing multiple emails, sign in with a code they send, and read their reply, which again was this has been resolved. I posted on FB about this, and they wanted me to provide my personal information via messenger, nope. I went to their virtual assistant, and 4 people later, someone said it would take 24-72 hrs to be deleted. If you don't want to do business with a company, your account deletion should not take all of this effort to accomplish. I will add to this post if it is closed or if they don't close my account.

I’m trying to boycott Sephora because it’s owned by LVHM but Ulta just won’t help me. I’m a huge customer but whenever I need to make a return or exchange they’re so incredibly difficult, making it very dramatic and slow, as if they need to teach me a lesson. They also don’t care how long you’ll rot waiting in their lines. Unlike Sephora, they don’t help you check out if you’re paying by card. A nasty experience

I know they have a "salon," but buyer beware, you could do a better job in your bathroom with kitchen scissors. At least then, when it looks awful, you didn't waste your money. They cut my hair way shorter than I requested (I went from below the shoulders to my chin, rather than just above my shoulders), and my curtain bangs are wispy bangs across my forehead. They gave me the hair of a mid-50's news anchor, trying to hide forehead wrinkles, and none of that wouldn't have made me leave a review. I'm leaving a review (which would be zero stars if I could), because it's not even a decent version of that 2 decades too old for me haircut. Anybody would be upset with this because my hair is significantly shorter on one side than the other. In order to even this out, a competent stylist is going to have to cut it up to my cheekbones. When I reached out to Ulta corporate, expecting decent customer service, I was told that I was such a priority that they'd get back to me within 72 hours. I literally just wanted a refund for the haircut alone, and instead, they cost themselves a loyal customer who has spent over $250 on product there in the last 30 days (and will be returning absolutely everything I received). I hope that $47 was worth it.