Ulta BeautyReviews of ulta.com

Ulta @ BellaTerra When I made the appointment I confirmed the price for something I had it done before. The stylist who was suppose to do my hair was working on someone else, 15 mins late I insisted to either get someone to do my hair ( high pony tail). It was a poorly done job, and to my surprise they attempted to charged me more then double. I refused to pay and the manager gave me a 15% discount as if she was doing me a huge favor. Overall the hair salon is poorly run, the stylists are talking too loud about personal issues, not professional at all. And yes, the manager was there and aware. Time to look for another venue.

I am new to the area. Didn't know a good stylist in the area that I could go to and get my hair cut. Heard someone say that their relative goes to Ulta Beauty at Washington Crown Mall in Washington Pa. Called on the spur of the moment. OMG. The stylist? cuts the hair DRY then she shampoos. NEVER would I ever again let anyone cut my hair dry! I look like a chicken with my hair sticking up on top. Too bad I have to give it a star because it should be zero. It cost $47.00 and a $12.00 tip. Never paid that in my life. Now I have to go somewhere and get my hair cut short to TRY to get it fixed! I should have known better because the stylists hair was awful. Oh my NEVER again!

My husband bought Black Opium for me because I wear Opium. They are not the same. I tried to return the totally unopened package. Nope...not without a receipt even tho their sticker was still on the pkg. Not even store credit. Said I needed my husband's charge #. Called husband from store & got his charge info. They then said he needed to be there in person with his card. The next day my husband took the perfume & his charge cards. Store could find no record of his purchase. We went home to the papers on his desk. Found the receipt where he had used 1 of the chg cards he had taken in earlier. We will NEVER take our business there again Last night we joined 7 friends for dinner. Guess what I told them?! Bad word of mouth will kill a business Manassas, VA store

My sister and I are frequent shoppers at Ulta in Gulfport, Ms. Today my sister went and had a very horrible experience. She had my 1 year old niece with her and had her in a shopping cart and went into the store with it and was told by an employee that she was not aloud to have the cart in the store that she would need to to carry my niece. I have never been infuriated in my life. The reason behind the story was that a shopping cart is dangerous because if a fire were to break out it could be dangerous to her and the other shoppers!! I will be contacting the corporate office first thing Monday Morning.

It's unreal! I have had and continue to have payment processing issues that are due to issues with the ulta.com website and when I call customer service for assistance, I get 'we will send this to corporate for review' from the Customer Service department. This goes back to December 9 and I am still waiting for assistance on January 3 so I can make some purchases. How can it be that it is almost a MONTH and no contact after at least 3 calls? Do I need to beg them to give them money??? Does Ulta not care to retain a good wanna be customer? I have almost $500 in my basket and yet, I'm still waiting. This is my very first review ever, just so fed up!

Ulta associates are rude in the stores at best, but if you purchase online expect even more hassle. If you need a return, just keep it, they will put you through a lot of hassle and you'll have to endure stares and whispers by associates at the store. If you email them about your online order they say they will get back to you in 72 hours. They actually do not return emails. If you call their service number, the phone agents are not allowed to handle anything and therefore tell you someone else will call you within five days. Sephora blows them out of the water. If Sephora doesn't carry it, it's not worth trying to purchase at Ulta!

I purchased an online order. It was processed twice. I called to cancel one of the transactions & they will not cancel. They said I have to call my CC company to get them to do it and of course that means it actually has to clear. The amount of the transaction will put that CC over the limit for that card before I get paid to pay it off & will now cost me a fee for going over my limit. I will never purchase an online purchase from ULTA again. Wasn't worth it.

Ulta does not care about its shipments. Though I provided my correct address, I did not receive the package due to insufficient address. And ULTA's response was - I DONT CARE. Customers BEWARE. Do not order anything from ULTA