Ulta BeautyReviews of ulta.com

Not one person came to help me in the store. I was there to buy a naked pallet for my daughter, you got a free gift with an urban decal purchase over $40, I get to the check out the girl knows nothing about gift cards and says no we ran out of the gift. Why are the signs up then ? I should have just bought it in Macy's. There people help you and tell you about any promotions gifts ext.

Horrible customer service. They blamed Black Friday and cyber Monday sales for late shipments! Everywhere is busy, Sephora, VS, Macy’s...literally everywhere! Just Ulta can’t deliver their service on time, POOR MANAGEMENT! For gods sakes, you probably won’t get any Black Friday and cyber Monday sale from now on so your warehouse and customer service will be sitting and bite your fingers!

I’ve always had a good experience in the stores so didn’t think twice about ordering online with them. I should have checked with Consumer Affair’s website and others. 1.5 stars out of 5. They sent an email stating my order was shipped BUT it wasn’t actually shipped for another 4 Days - & that was after I called since the tracking number they gave had no tracking. They told me they were going to re-order & re-ship. But then I received another email that stated I wouldn’t be receiving a new order number after all and that if I didn’t receive the order by the 11/07/2017 to call. Today is 11/08/2017. To day the CustomerCare supervisor I spoke with (April) was the worst. She stated that I “should receive my order by the end of the day 11/08/2017. Since we had MORE THEN HALF OF THE DAY YET TO GO (it was 6 pm in the evening!!!) there was plenty of time left in the day to receive it.” Seriously. I was on the phone with them for 40 minutes! I went to the UPS tracking website myself and it clearly stated that it would not be delivered until 11/09/2017 by the end of the day, 8 pm. EVERY contact I’ve had with their CustomerCare I’ve received bad/incorrect information (with a lot of attitude attached). - If you use the free shipping they offer, be prepared to get a condescending attitude (?! Seriously!?) like you’re the Cinderella step child. It’s silly and immature, let alone unprofessional. Again, unfortunate.

I will not return to Ulta for hair color again. My hair was processed multiple times in an attempt to correct the stylist's mistake on trying to bring the balayage up to closer to my roots. After applying the developer and 2 rounds of toner, my hair was still yellow and brassy. There were several "hot spots" around my scalp- some areas where just blobs of developer were dropped so random yellow/blonde amid my brown hair. There were also brown patches throughout the blonde! The application was uneven and the color atrocious. I emailed Ulta corporate guest services and they told me to just make an appointment with a different stylist! No "sorry" or "who was it?" or "what happened?" dialogue from them or anything. And the stylist is the salon manager, to boot! During the application of the first toner, she handed me a mirror and it had toner all over it! So I got it all over my hand and gel nails and it started turning my nails brown and it took her about 45 seconds to get a towel wet to hand me to wipe off. Not to mention it got all in my ears (which 3 days later are still red and itching as a result). On top of that, when it came to the second round of toner, she came and asked me what color I wanted to choose! That's HER job to make recommendations based on what is going on with my hair. I went to a different salon altogether and the stylist was appalled at how bad it was and she fixed it. Now my virgin hair has been chemically processed 4 times and looks/feels like straw! Never again, Ulta! At this point I don't even want to go back to shop there for anything! And I've been a top-tier loyalty points shopper there for several years!

BUYER BEWARE - THEY PERMANENTLY DAMAGED MY HAIR In August I went into this location to buy shampoo. I was approached by a stylist who recommended that I should get a Brazilian Blow Out. I scheduled an appointment. Later, I changed my mind and called to cancel. The day after, the stylist called me to demand why I had cancelled. I felt pressured into rescheduling. 15 minutes before the appointment, WHILE I WAS IN THE PARKING LOT, the stylist called to make sure I was coming, saying I was late. I advised him I was possibly mistaken about the time, but I thought it was in 15 minutes and I would be right in. I specifically asked two questions: First, I asked how long it would take. He said 2-3 hours. I asked if it would effect my PERMANENT HAIR COLOR. Not temporary PERMANENT. He said it would not. Well over 4 hours later (and after 10pm) he was finished. At the service I observed him apply too much heat for too long. He went over each strand of hair 7-10 times with the flat iron set at 450 degrees. I watched the color leech from my hair with the excessive heat. I could smell the product burning into my hair. I was left with splotchy patches of faded color. Afterward, I noticed a very bad smell. I commented and he said it would go away after I washed it. Two weeks and several washes later, the smell remained. I contacted the store to advise of the issue. They refunded the purchase but made no offer to fix the color and smell. I waited for their regional manager to contact me to resolve the issue and after several days a "claims" rep called me from another company. She said go ahead and go to a different salon and get your hair color treated and we will settle afterwards. I did. I got my hair treated to strip the smell and to correct the color. The smell was not removed. It is permanent damage. It has been two weeks and that rep doesn't read or return my emails, she doesn't return my calls, she hardly ever answers the phone and when she does she always has to "call back later" but never does. IT'S BEEN 6 WEEKS AND THEY HAVE OFFERED NO COMPENSATION OR ADVICE ON HOW TO FIX THE DAMAGE They do not care. They foisted me off on a "claims rep" right away and made no effort to fix this huge customer service crash.

Las Colinas location!!! No one helped me... walked around for a good 20min. I was there to buy and needed a match on foundations. The employees would just look at me and look away. Finally I had to ask for assistance. At the register the cashier was super rude! When I asked for my free gift she rolled her eyes! Then came back and said we don't have any more ??? I told her they needed to take sign off she just looked away!?

SHOPPING SEPHORA EXCLUSIVELY NOW! The return policy at this place is robbery! Did you know that if you do not have your receipt, and returning an item within the grace period, they will still only offer the lowest price an item was bought for.....YES.....BOUGHT FOR! (not sale price...) EX: buy a lip gloss for $55.00 some random person comes in and has a $50.00 gift card.....leaves the purchase price at $5.00...... YEP! THATS ALL YOU GET ON A STORE CREDIT- $5.00 I called Ulta to verify.......yup, that is in fact the company policy... ARE YOU KIDDING ME?! NEVER EVER WILL WE SHOP THERE AGAIN.

I rushed into Ulta one afternoon to pick up a tube of Benefit's Big Easy BB Cream. It took me a long time to find the almost-perfect foundation for my face and it's all I use. I couldn't find it and I was told Benefit had discontinued it and "replaced" it with "Pore Professional". I was disappointed, but did a quick color check and bought it as I was in a hurry. Well, it is certainly not a replacement. Very drying, NO SPF coverage, etc. etc. I went online to Benefit to get more information only to find "Big Easy" had NOT been discontinued - Ulta just quit carrying it. The Ulta clerk told me very specifically that Benefit had discontinued making it. Flat out lie in order to get me to buy a product I cannot use. Back to Sephora for me. I won't buy from Ulta again. Ever.