Ulta BeautyReviews of ulta.com

I ordered 87$ worth of product, and didnt realize the free $127 bag wasnt in my order (spend over 80, get the free bag). So, I called to have them cancel my order so I can reorder and have the bag included. They couldn't cancel it, but put a "request" to cancel it. They stated I'd get a "response email" within 48 hours. Well. I got an email saying my order was shipped. I will be returning all products and will not be using this company anymore. If I'm spending that much money, I should be getting the free product. The customer service rep stated your supposed to add the item to your cart while shopping...well how am I supposed to know that? Every other site I use, legit every other one, adds in the free gifts automatically.

I wanted to buy a colored eyeliner pencil. I picked 2 , went to pay. No prices on anything. I was shocked when she said they were $46. Are they crazy? I am returning them. Unbelieveable.

Service to Canada is an absolute nightmare. The site claims that shipping over $75 is free, but when I went to check out I was hit with a whopping $60 shipping fee!! Called their service line and after an hour of discussion was told "free shipping to Canada only applies to orders made with US credit cards". UMMMM....excuse me?

They are most of the time more overpriced but sometimes cheaper but impossible to place an order. It's always out of stock and couldn't use the credit card. Hmm liar!! I've been using my credit card on Amazon, Target, and other big retailers. If you don't want to sell then don't. Stop!

There Salon is a complete disaster; my attempt of trying to go lighter blonder with highlights has become a freaking nightmare! The first time it took from 11 AM to 9 PM for me to walk out with dark hair, that's right people they added highlights just to go over it with a dark toner bill $230.00. I complained, of course, went in manager did a color correction, of course, it doesn't correct anything it just made my hair brassy. So I thought okay let me try again ( yes my stupid A$$ went back ) Melissa added highlights top part of hair okay yeah okay finally what I wanted walked out with $205.00. Now I went ahead and book the following session because we all know it takes sessions to become blonde/light so Melissa was off but she assured me she would hand me off to her next most trusting person welcome in Taylor, explained my history explained my attempt and what I wanted, she felt reassuring she understood my needs, she went in with full highlights, oh wow yeah there much brighter, yes.. guess what she used a darker toner and jump completely set me back to square 1 walked out with a $305.00 bill. Now they want me to come in to do a color correction yeah so that they can leave me with brassy hair, crap why did I think Ulta was the one to trust, my big mistake. IF YOU VALUE YOUR TIME AND MONEY AND HAIR DO NOT I REPEAT DO NOT GO TO ULTA, take your money to a real hair salon, not one that is inside a makeup store where I think they get hired straight out of cosmo school. absolutely NOT!! If you want further details or have any question, feel free to reach out.. At the present time guess what they do not have a salon manager, so I spoke to store manager Gabby who said she'd return my call after she spoke to another manager, following day Gabby didn't follow up, I was the one that had to keep trying to get status. This store has no support, they don't know who to report to, no Salon manager, there all over the place, go an extra mile and go to the Ulta-fremont HUB. Stay away from the Ulta Commons.

I’m very disappointed with ulta rewards program. It never said the points expired when I signed up. In fact I’ve been saving points for over a year toward a $400 Dyson hair dryer. I HAD over 2,000 points when apparently they decided to expire them without any warning. What did I spend all that money for? They basically TOOK over $150 I had been saving and just deleted it. I don’t think I want to shop there anymore. I think I’d rather just buy direct from the makeup company sites.

Charged over $200 to one of my credit cards for an order I never placed. Had to cancel the card and ordered a replacement.

They resell open/used products! Beware! I will never shop at Ulta again. First purchase was Maybelline total temptation mascara. About a week later I opened it and it was a thick goopy mess with LUMPS in it! I have never in my life seen anything like it. Unfortunately I can't return it because I've been waiting until I get out that way again and it's been 3 months. I don't think they'd take it back. I heard later from others that they put returned items back on shelf. GROSS!