Ulta BeautyReviews of ulta.com

Me and my sister went into the store and this security guard kept following us and no one else and she got all defensive when we asked if there was a problem, so we felt uncomfortable and left

To start, my daughter works with youngsters with special needs and does fun make up / make overs with them. She knows so much about make up and spends all her babysitting money at Ulta - I supplement her and together, we spend $100-200 a month there. She watches videos and learns all she can about the different YouTubers and make-up creators. She can tell you ANYTHING about make up. She spends a lot of time at Ulta looking at products she's read or heard about. She tries out every new product she can. She loves make up and says she'll be a beautician when she is older. Recently, we have noticed that the service has not only gone down at our Ulta in Bluffton, SC but the employees there seem to be less than interested in helping - they stand around talking (not all of them) and seem to think crazy make up and funky outfits are more important than helping. I love the make up and outfits, and I get the reasoning behind it, but standing around talking about both MAY take away from a customer's experience. Also, maybe they think my daughter is too young and won't spend money so they look unapproachable so she won't approach them, but they are wrong and rude. Today, we went in with a coupon, the coupon expires today and had no instructions to book or call ahead only to come in for a facial. The manager - Payton - indicated there was no one there to do the facial the coupon promised. She rolled her eyes when I asked for a rain check and advised "we don't do rain checks." She also explained that she knew I was "upset" but that there was nothing she could do. I explained that the coupon should be honored as it was given for a purchase of a certain amount but she just gave me a glassy stare.... I asked her again and she again rolled her eyes and said no, there would be no facial, no rain check and no customer service given for this situation. I called to speak with manager and Payton took the call. I asked her to CONFIRM the coupon was not valid, not because of the customer but because of the store as I would be calling Corporate on Monday and she said no, it wasn't her fault (not sure I agree, schedule the correct personnel to match your coupons/deals, etc) and that no, no rain checks. I asked her to CONFIRM as I was not happy with the answer. She said she could maybe give me another facial another day. This was after my daughter were scolded in the store and calling and asking twice. They were willing to let us just walk out - and we did. Not before we put $200 worth of product and an $80 curling iron back. Kylie Jenner things were on sale and my daughter was beyond excited to get her eye pallets - the ones she doesn't have that is. Shame on you Ulta. You treated a young girl with such disregard and your customer service was beyond cruddy. Maybe "Payton" needs to go to customer service classes. What I do know is we won't be back without an apology. There are plenty of other places to get product without nasty attitudes.

ULTA beauty, was my go to store, until recently my last two trips have been a complete waste of money. I had the worse experience at Ulta beauty in Gulf View Mall they sold me product that is completely emptied. I called a few times and finally spoke to manager. It was no help I drive 30 min each way. I was told it's been crazy with the fact that they are opening a new store, and come in for a refund. I was not able to make it in on the day I spoke with the manager, I went in a few days later the manager was not in and the same lady that was of no help the first trip was at the register 😡. She was not nice nor helpful and I'm stuck with empty product. What a disaster. I have spent a lot of money with ULTA and I love the ULTA in Tarpon Springs but it is a distance from my home, but so is the ULTA at Gulf View. Bad business!😫

Horrible had a customer service representative tell me that my gift card would be sent out via email within the business day next day I drive 45min away to nearest Ulta just to find out nothing my fault for not checking so I called Ulta nothing can be done have to wait 5 business days

ULTA's payment system saves old credit information at online checkout. If you inadvertently input other cc info, you are prompted to try again. At this point, reward points are put in pending status which take 14 days to go back into active status. If you planned to use coupons or reward points or get a gift with purchase, ULTA's system will not let you. Customer service consists of telling you about the pending status, over and over. ULTA is capable of applying a credit or an e-gift certificate to ensure you can make your purchase as planned. ULTA made no attempt to do this. I have been a diamond status customer for a couple of years. ULTA is fine with this. Therefore, I am fine with going to Sephora.

If I could give them zero Stars I would! After being a loyal Ulta customer for many years, I placed an order on 7/11/19. Originally I was going to place an order on Mario badescu, however Ulta had a free Beauty bag supposedly worth $50 with any $80 or more purchase. Also there was a sample moisturizer if you brought a qualifying skincare items over $40. Always shopping for a deal, I didn't proceed with my Mario order and instead ordered all the items on Ulta.com in order to exceed the $80 purchase as well as skincare requirements. Almost a week later I noticed I hadn't received it, long story short "LaserShip" never delivered package, but updated the status to reflect that they had. I called Ulta, they said they could reship my $90 purchase, but without the free gifts. They couldn't give me any compensation to make up for the free gifts. Spending that much money, I felt deserving of the free gifts in addition to the fact that if I wasn't waiting for the free gifts I could have walked in the store and walked out with my items in my hand without waiting 7 days for it to be delivered (Which never came to fruition). Their customer svc rep wasn't helpful at all, so I requested a supervisor callback. The supervisor was blatantly rude, so now I'm in the process of waiting 7 days for a refund. They've officially lost a customer, I'll use Sephora, Lush, and/or Mario's site for my beauty needs. I spend approximately $1,500 annually with them and although it may not be much to them- I could spend my hard earned money anywhere.

I ordered $150 worth of items 7 days ago! No one reached out to tell me the order was incomplete. No one can tell me WHY for 48 hours, and I won't get my products I ordered. Refund takes 10 DAYS! I already waited 7 with zero coordination! I called and asked and they said it was on the way, call again the next day and they say it was incomplete. I'm never shopping at Ulta again. They can't carry their weight when something goes wrong.

Ulta is offering an Online and InStore 20% off coupon through email for July 15/16. The problems are that their chat online is not working, I was on hold and cut off three times yesterday, I went through the online ordering and then it said PayPal was not working(?) three times yesterday, too. And suddenly, my password was not working. This morning, I decided it was too fishy so I called again and actually a real person picked up the line and sent me an email to reset my password, but again it would not reset. She told me it was my internet provider. I sad HAHA, I have not problems with any other transactions, just ULTA. This is really suspicious and I don't think this company wants to honor their sale coupons. Just sayin. I will take my business elsewhere.