Ulta BeautyReviews of ulta.com

I needed to return a DryBar hairdryer which handle was not working. I received the $195.00 dryer as a gift in February 2019. It was bought with a gift card and I don’t have a receipt, Therefore, the cashier told me that they would apply the last price someone paid for the same item. The cashier looked into her system and told me that the last time someone bought the same dryer they paid $0.43. (.43. Cents!!!). So, that was my credit for a $195.00 hairdryer. The cashier kept repeating that is was the store policy. I asked to talk to the manager and cashier mentioned the manager was the cashier next to her, who agreed on the policy issue. This return policy is like gambling! No structure. No fairness. Humiliating. Abusive. Ignorant. No brains were used. I was a customer at the Kendall store since they opened and has spent many dollars there, but not anymore.

I went today to Ulta beauty salon in Wintergarden, the lady who attended me messed up my hair even when i showed her a picture and told her i wanted my hair to be blonde she gave me bleach, and toners and my hair came out to be purple not blonde. They aren’t professional at all and don’t know how to do hair. They are beginners and are just testing with people. The lady left my hair damaged and PURPLISH BROWN. Absolutely horrible. I don’t recommend going to Ulta.

Yesterday, I decided to purchase a few items and regretted it when I was given horrible customer service by VERONICA. Mind you, I had an online coupon ready to be scanned (as I always do). I was rung up at the register by her and after she scanned all of my items, I looked at the screen trying to see what items i could separate to use the coupon twice (as I also always do). I understand this is against policy and employees do this at their discretion but VERONICA went about explaining this the WRONG way. While I'm doing the math in my head, VERONICA orders me to enter my card to make the payment, rushing me (ZERO customers in line). I dont understand what the rush was but I entered my card anyways. I then asked her if my amount was enough to separate to make 2 transactions and use the coupon twice. Very rudely, she says "we don't do that here." I said " I do that all the time, I've done it at this location many times as well, but I'm just asking if my amount is enough to make 2 transactions?" She keeps saying " we don't do that here," not even answering my question. I told her that I do this all the time but I felt like she wanted to show that she had authority and also wanted to have the last word. We went back and forth for a bit, but I finally stayed quiet and proceeded to make my payment and again ,under her breath, she says " yeah, we don't do that here." I stay quiet, pay, and leave very upset. The next day(today), I return to the same location to return all my items, as I can not give my service to rude employees who don't care about their customers. I walk in the store and make eye contact with VERONICA. She seems nervous and is at the register. I walk up to the register and tell her I want to return all of my items. She asks if there was anything wrong with the products and I say "No, I just didn't like the service yesterday." She says "Okay," then continues to make the return. She is quiet throughout the transaction and finally (jokingly) says " Have a nice day!" with a smile on her face. In the parking lot, I decided to call corporate and make the complaint. I understand the policy, but the way she acted was so rude that I dont even want to return to the location for service. I purchase products often for clients and for myself and having employees as VERONICA will make your company lose out on valuable regular customers. Please re-train her or you will lose out on more regulars. I see that I am not the first to complain about her.

I ordered a product on line. It gave a delivery date for me to receive. It wasn’t delivered on the date and when I checked to see if a new date was listed it was back to saying it couldn’t be tract because it hadn’t been picked up by UPS yet. Turns out after 10 days it hadn’t been processed yet. I was able to cancel and get a refund. I was very unhappy with the terrible service and will not buy anything online with Ulta again. Due to people stealing off door steps I stay home when I am expecting a package.

Store om route one south, in north Brunswick has no one at counter to check you out and when you try and find someone they ignore you. I could have walked out the store without paying. Poor customer service

Complaint on associate "*****, Floor supervisor of beauty customer service" who had been very condescending and inappropriate while on a customer service call with myself over a package delivered to an inaccurate address. "*****" stated she is unable to activate even a minuscule .25% coupon to make up for a system error in which my package was deliver to the wrong address. This package contained free and non replaceable giveaway items. Hands down horrendous customer service especially considering myself as a loyal customer who has spent close to $200 online in 1 month. Maybe Sephora has more appropriate staff and policies to remedy system errors. Amazon will rule it all.

I was treated poorly, they would not return a inferior product because I had no receipt altho a purchase showed up on my gift card, all I wanted was an exchange I told them to keep the product---( and she did gladly)---i used my gift card to get another product still had about $3 left on it and told her to keep that too, that i. My friends and family WOULD NOT BE BACK, What a cheap policy, but i guess Ulta needs the money more than a struggling 80 year old

Worst online shopping experience in my life!!!!!!!! They took $58.64 of my money and sent me NOTHING!!!!!!!! Then one of their minions (Adrian) lied and said I would get a refund. There is no refund and they won't return my emails. GO TO SEPHORA - you deserve to be robbed if you shop at ULTA "D" list organization for sure.