Ulta BeautyReviews of ulta.com

Through their fault, my package was delivered to my old address and I am in a wheelchair. I called and a really rude guy (John or Jeff) was suggesting I go to the old address to retrieve the package and said I could not get a refund or replacement. I called and got someone who wanted to keep my business and she gave me a refund. In the meanwhile. I tried to find the package. The new tenant stole and opened the package. Claimed she found it opened. The next day my husband went to pick up the opened package. Of 3 bottles, one was still new, one had been opened and the third was missing. I took the product back to the nearest Ulta location and gave it back. I emailed Ulta again and got one thank you for being honest. Then today, someone named Cora emailed me to tell me there would be no refund or product I have so had it. I was just doing some early Christmas shopping! This has soured the entire chain for me.

The worst customer service ever. They cannot cancel an order. It has to go to a cancellation center where they do not have phones. Waited on hold for very long times x3

So before you get the ULTA credit card or their reward or let them sucker you into it beware!!!! I have been a card holder and loyal customer for over 4 years and as part of my FAKE benefits I was to get a $10 dollar birthday reward that never came...Brandi H stated there is nothing she can do and now while I am on the phone customer service states oh they are sorry they will make sure I get one next year...I am glad I found out before I purchased another product from them...I will pay off the card and be done with their customer service...Somehow its my fault they didnt do their job.... ULTA pay your employees so they take care of your customers... YOU SUCK....Good ridance hello SEPHORA I will post this everywhere so good people know not to shop with you!!!!

DO NOT ORDER ONLINE FOR A STORE PICKUP!!! I noticed my store had online ordering available for store pick up. One day I didn’t feel like going to the store so I shopped online and thought I would try it out because we were going to need some shampoo and stuff. As soon as I logged in all the current offers displayed and I was told if I placed an order for $75 or more and used my store card I would get 350 points so I was like ok sure! I ordered my items, used my card and checked out. I received a confirmation email within a few minutes letting me know they were gathering my items and would let me know when they were available for pick up. A few hours later they sent an email stating only some of the items would be available and that they would get the rest of the order ready and let me know when the out of stock items would be ready. I picked up my items a few days later and the girl at Ulta confirmed that yes I would be informed when the other items were available and they would charge my card for the rest of the order and I would get my points. LIES!!! After two weeks with no notification and no points I sent an email to customer service with my order number and was told that they do not rain check out of stock items and that basically I was sol on the points and the rest of the order. So I took a screen shot of the email I was sent and they said the same thing three times and then I realized we were getting nowhere. Their customer service is the worst and I’ve never had such a horrible time with online ordering. They also completely disregarded the what their email said. Done with them.

I’m honestly shocked at how terrible Ulta’s customer service is. I placed an order with the wrong delivery address (I recently moved). Within three minutes I called customer service and asked them if I could change it. They said they would have to cancel the order and I could reorder it. An hour later I get an email saying they can’t cancel it and basically tough luck. The order hasn’t shipped yet but 🤷🏼‍♀️🤷🏼‍♀️🤷🏼‍♀️ The tracking info still shows that it hasn’t shipped. So $225 down the drain. Unbelievable. Sephora just got a customer for life

They lied. I specifically asked for a tubing mascara and they directed me to cliniquefit mascara. There is nothing on the packaging that states tubing so, again, I asked if it was a tubing mascara and I was assured it was. Should have Googled it right there in the store but I trusted them to know their products. Never again. Will ALWAYS do a Google search myself from here on out. Will not encourage anyone to go there. Buy off Amazon. I hadn't stepped foot in an ulta in quite a while and most definitely won't after this blatant lie (or ignorance on their part they should have fessed up to)

DO NOT GET YOUR HAIR COLORED HERE! I should have read the reviews before I decided to do my hair color here. After a different Ulta Store cancelled my appointment in Park Meadows I was referred to get my hair colored at this store. I have blonde hair and needed to go just a shade darker blonde for the Fall. I even brought in extensions with the color I wanted. I left with red/dark brown hair from this salon. It was late in the evening and the stylists could not fix my hair. The next morning the store general manager called me (Cassandra) and told me that they couldn't get me in to fix this disaster at any location until the next day. Plus I would need to pay for my next service. I spent 3 hours at the salon and would need to spend another 3 hours getting it fixed. I am a single mom of an 18 month old. Getting that much time away is almost impossible. Long story short, please go somewhere else, this place is over priced and you will not have a good experience as you may want to be a blonde but walk out a brunette, with no one taking responsibility for it but just tell you that your hair took color differently.

I went in for long straight silver hair refreshing aka root job.... the first time or six was fine. It took a year and thousands of dollars to obtain the color and condition. It got there and was so pretty! Truly stunning silver. Beautiful. In refreshing my roots this last time, I left with at least 40-50%? of my long hair burnt off and falling out. Most burned off pieces of hair are maybe 2-3 inches long and spike straight up on the crown so no extensions will fix. My hair was bra strap long. It is now ugly bright RED brighter orange on top and rosy ends with burned off bangs that stick up cowlick crazy of all things, choppy, fuzzy and short shoulder length from damage, essentially absolutely ruined for a long time. There is not enough anymore to put in a ponytail it wont hold. Everyday I lose more of it. A brush stroke is full of hair. I cant even wash it and it's been 3 weeks i think? I can only condition it and wash out. No heat at all. No styling. No brushing. Why is it red ? because the options were red, dark brown, or black to cover the mess. I had blonde/silver hair. I cry every single day. They charged me too and no refund even offered by the store manager Michelle. UPDATE****Had to call corporate and write a review to receive communication from anyone for some reason. Was assured I will receive my money back by the salon manager Cori and her district rep .. I've got a tracking number and it's in the mail. Also got a $50 gift card emailed to me. It took a month almost for anyone to realize a refund was in order. With calls and emotional distress and effort my compensation was my money back and a $50 gift card. So I guess they finally earned the one star this site makes you use due to zero not an option. Buy bonder with it and wait for years? Or get a cheap Amazon wig? baseball cap? Ulta has you covered. Literally. Your head anyway. Check out my pics for the story please. They will say I was on prescribed medication and it somehow affected my hair. Same medication I was ever on, nothing new. Besides who isn't on medication? It's an excuse for over processing. My health and hair were both super stable.... And it just conveniently makes it your own fault you lost your own hair. Just know :YOUR HAIR IS WORTH 50 BUCKS TO ULTA when it comes down to it. Better than nothing or paying for it right.👩‍