Ulta BeautyReviews of ulta.com

This company is crazy! I made an online order (totaling $28.10) and everything went fine perfectly. The next day I received emails saying 1. An item was not in stock at the store even though yesterday at order completion it said it was. 2. My order was ready for pickup. Okay, great. I went to get my order and after I left I saw I was charged $31.xx- more than I had authorized (ILLEGAL) AND I didn’t get an item. I emailed customer service. Zero help. I decided to say to hell with this company and return the whole order in store. All my items rang up less than I paid so I’d be losing MORE money. I’m pretty sure that’s not kosher either. If they are skimming a few dollars off this from each customer routinely they are raking it in!! I am speaking with a lawyer because this is absolutely unacceptable - I’ve never experienced this anywhere else. The drive to Sephora is worth it.

They will con you into the credit cards, say they will give you a discount worth so much $ today. And then they say sorry you won't get it today. And if you don't want to apply for the credit card anymore, then they are like too bad there's no way back. Then you call the bank line, the customer service was so so rude. And then they direct you back to ulta, they say oh you are rejected you didn't get one after all. And so I thought I didn't. And I got a card against my will. Do you think it's against the commercial law?

This store is the worst of its kind. My package was not delivered at my home address, according to UPS records the were unable to deliver, why a carrier wouldn't be able to deliver in an apartment complex? we have mailboxes and Luxor lockers. Well UPS took my package to the post office, which one? who knows, because there was no note anywhere, the post office does not answer the phone, the store says they cannot reimburse me because the merchandise was delivered. So I'm stuck with an order that I paid and will never come to my home and I will never know which post office has my package. Ulta you suck and I will never ever purchase with you!!

I use the Living Proof Shampoo/Conditioner. Ulta had a free give away with purchase of $25+. I went to pay and requested the free gift which was 1 oz. Living Proof and conditioner. I was told they had run out. I told the clerk this is the second time this has occurred. Ulta was having a sale on a deep conditioner mask; buy two get one free. They had run out. In my opinion, I think they advertise these “freebies” and the store receives a VERY limited amount of the “freebies”. This is a ploy to bring in customers. I will be changing where I buy my products from now.

I placed an order this morning for $87 and the 30 free gift collection did not attach (over $80 gets you the gift). I realized this as soon as I clicked complete. This is my error completely. However, I called Customer Service immediately and received Vanessa. I asked her if she could add the collection or cancel so I can re-do the order. The answer for both requests was a no. I asked for Vanessa to ask a supervisor. I was put on hold and when she came back I was again told by Vanessa that it was impossible. How is it impossible in a technology world to not be able to assist me. This is 100% poor customer service and I am beyond disappointed with Ulta.

Only giving one star because you don’t have a choice. By far the worst customers service I have ever dealt with !

I don't know what happened to Ulta's online customer service but it's now nonexistent warranting no stars at all. I ordered an item online on Sunday; the following Monday it went on sale at 25% off and I was refused a price adjustment by not only the representative who answered the call but also by the supervisor she transferred me to AND the guest services email support. I was actually told to return it in store when it hadn't even shipped out! So here is what I'm going to do. Since they have a 60 day return policy, I'm going to pull up all of my orders for that window of time and return it all in store. This way, they will have hundreds of dollars of used makeup that can't be resold to throw away. Then I will take my future business to Sephora, their direct competitor. All because they refused to honor a $6.25 price adjustment.

Ulta has the most AWFUL customer service out there. My order placed during their 21 days beauty was not delivered. For whatever reason, it got sent back to the company (I live with a 24hr front desk, it is 100% impossible for the package to not be received). I got no notification until it's been almost a week and I realised I was missing my package til I knew that my package was never delivered. I immediately emailed the customer service to replace my order on their end because the price of the items my purchased went back up. After me trying to explain my situation, they basically told me to duck off and they will do nothing to compensate my inconvenience nor to replace my order for me. Ulta is literally the most awful retailer Ive ever seen in my life. I have NEVER had a customer service so crappy and so lazy and rude.