Ulta BeautyReviews of ulta.com

The customer service over the phone is the worst! Not once have they ever helped me or actually given me customer service. Today however was the absolute worst. I had a package accidentally delivered to the wrong address in another state where I no longer live and they basically told me “too bad so sad nothing I can do.” I would think after having gotten diamond status that they would be able to cancel and resend. This stuff happens, and companies have always been more then helpful in resending the item to the correct address. Not making a customer pay for something that they never received! To top it off the lady was condescending to add insult to injury.

Ulta Beauty makes a living off of charging outrageous late charges. They don't go buy what the date is that is stamped on envelope, they go by when the hell they open the envelope. And lie that they didn't receive it in time. They also want your bank info to pay on line which is a bunch of bull💩

I shopped at Ulta tonight for the last time. Apparently no one at Store #86 in Wilmington, DE cares the least about providing even the smallest amount of customer service. In my opinion, service makes or breaks a shopping experience. Sad, too because years ago Ulta used to excel in service. I’m not the kind of shopper who likes to feel ignored. Then again, who would prefer that? Shame on you Ulta for not valuing your customers or helping them feel special. Easy to see why people like me will shop online or with your competitor. I’ll be happy to give Sephora the hundreds of dollars I used to spend at your store. You’ve lost this customer!

They charged $320 to color my daughters hair then left multiple area bleached but with no color. All along the front of her face and right on top of her head there are bleached, undyed areas. When I called to complain, it took 3 days to get a hold of the salon manager, she just hung up on me. She then called back and told me to call customer service who sent the complaint back to store. I am now formally complaining to the bank and the better business bureau. Still haven’t heard from anyone in management and my daughters hair still look horrible.

I only give a 1 star because my hair dresser tried to fix the mistake she made. I have given my loyalty to Ulta for years for my hair, and purchase $100s of products and makeup from Ulta monthly. I went in to get all over color (red). Because my hair is dark they had to pull color. When they did the red it came out neon orange (Lola orange from Fifth Element). It was aweful. They had to pull the color again and I told them just to dye it black. The issue was, my hair came out with orange roots and black hair with tints of green. This was a 6 hour ordeal. I had to take the next day off from work the next day to go in so they could fix it. Went in the next day (another 3 hour ordeal, and they semi fixed it. They had to do a conditioning treatment because all the dye and color pulls fried my hair. They had to cut 4 inches off on top of it. The first day they charged me for all over color, and the second day they charged me for root fix, conditioning treatment and the cut. $250 later my hair got chopped, the color is awful, it took 9 hours, and I had to take a day off work. Not only that, I had to buy additional (expensive) products in hopes I can get my hair back to healthy. I called corporate to try and get a refund and they said a regional manager would call me. I never received a call. Please do not use the salon at Ulta, sadly I have been warned by friends, but I didn’t listen.

So I went to Ulta today and I got $170 worth of stuff.. spent an hour looking around in the store. Anyway I went to pay and I gave her my $100 bill and she calls the manager over to check it. Manager says it's fake then continues to ask if I have another way to just pay $170!!! I end up going to Target afterwards.. turns out my money was fine.

I went shopping and my total purchase was over $300. I was told by the store clerk that if I applied right then and there for thier credit card and was approved, I would get a substantial discount for my purchase that day. Knowing that I have an excellent credit score I decided to do it for the discount. To my surprise I was declined. 5 days later I get thier credit card in the mail. So obviously I was approved but it's like a bait and switch so I would not get the discount offered. Tricky business tactics indeed. I immediately called and cancelled the card but now the inquiry is on my credit score. Beware to others that you are not tricked into this.

Had a hair and makeup appointment at Ulta in Fairless Hills, PA for a black tie affair. The makeup artist Aileen was late showing up for my appointment. Make Was marginal at best. I had lashes put on and they fell off even before I got home. Showed hairstylist Joann a picture of what I wanted done and hair turned out nothing like the picture. I could have done a better job at home. I was suppose to get a discount for first time customer and that was not applied. &110.00 down the drain!