ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
Ulta Beauty (ulta.com) has 2,261 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Jackie M.
My payment was a little late and the Late Fee was the price of the item I bought plus $3.00. Never had been charged even 100 % before for a late fee!!!!!!! I CANCELLED the credit card! WARNING - DO NOT GET THEIR CREDIT CARD!!!!!
June H.
The manager in the New York City upper east side location at 86th St. has got to go. Lied to me about something and it caused me to have to go back to another location. The next day wasting a lot of of my time, not to mention she is so rude and condescending and if you check the reviews, it’s unanimous. I called to formally file a complaint, and no one ever got back to me so here we are.
EOB
The "customer service" at Ulta is so bad it defies words. I had ordered from here several times in the past with no problem. But my last order LITERALLY disappeared into thin air. I was jerked around for almost two weeks with them saying it was shipped. I contacted them repeatedly and they were beyond rude and dismissive. I wouldn't buy so much as a lipstick from here. THE WORST.
TS G.
Ulta customer service is absolutely horrible. I will never shop with them again! I will never recommend them or their products to anyone. I will find it at wonderful stores like Sephora or Nordstrom. Always rude workers that are to busy to help you and way over priced for the quality of most products!
Walter
Worst EVER hair salon experience! Waited 2 years to color and they did exactly opposite of what I showed them AND severe burn on ear from careless bleach left on for 4 hours!! Management AND headquarters acted like they gave a shit and no followup except 1 person named "Thornton" who called once and never responded to a hello, but sent email directly afterwards saying he tried to call multiple times (liar) and never bothered to respond to email. Fried my hair, severely burned ear, failure on EVERY level to rectify....never shop here again and will pass message on!!!.
Sani M.
Was my birth day they asked me to go get my email since was not linked to my account i got the email and went back to santa maria location and they said they were out of gifts and could not give me samples and as im leaving i heard them laughing like wtf did i do something wrong just load of crap .they are misleading about ads and birthday gift and this is third time they ve done this .
Christa C.
Why does Ulta suck so bad? Let me count the ways: 1) Glitchy website 2) Comenity Bank Is the worst. Don’t call them because they won’t help you if they ever come to the phone 3) Inconsistent customer service. Their training must be 10 minutes long Go anywhere but Ulta UNLESS you are going to rip them off for wasting your time and energy. In that case, get yourself a free curling iron.
Isabella
I had two separate calls and they hung up on me twice. I can’t get my rewards number and can’t sign up because i already have my email attached. They told me I don’t have an account and when I tried to explain why I can’t sign up for a new one, the first call just hung up on me when I was explaining what happened and the second acted like they could help put me on hold for 8 minutes and then hung up. I’ve payed so much money there and would like points but the customer service agents are useless. Don’t even want to buy from ulta anymore and probably wont.
