Ulta BeautyReviews of ulta.com

I went in to my local Ulta to get a new eyebrow pencil and investigate hair care products by Fenty. There was a young lady behind the eyebrow counter who watched me, but never offered any assistance nor greeted me.) So, I took the initiative and asked the young lady (behind the eyebrow counter) for assistance with finding the eyebrow product. She did assist me at that point. Then, I walked about looking for hair care products. As I walked, I was approached by a staff person who asked to help. I explained I was looking for the Fenty Hair Care product line. The salesperson told me that Ulta did not carry that line and that I should go to Sephora. I said okay, thanks. The salesperson Did Not mention the product lines (like Cecred nor Pattern) which were available at the location. I would have appreciated the sales person informing me of the lines available or taking me to the hair care product area. At the Check out the young lady asked my phone number, which I gave her and then she asked for my Name. When I told her my name she responded "Oh I did not know what that was since it has a "e" at the end. Ulta, I shop at other Ulta locations so I can compare customer service. The customer service here at my location was NOT appropriate nor worthy of my business. To have a successful business all dollars must be valued and not just the dollars of those the salespersons may self identify. Please Ulta, Correct your customer service.

I walked into the store with a LIST. I literally looked like I was looking for something. Although two associates asked if I needed help, neither was actually helpful. One young lady gave incorrect information about a product only being available in the summer. I Continued to look and did find said item, but decided not to buy it. Another associate never even looked in my direction after I asked a question. I will not visit Ulta at Greenbrier in Chesapeake Va

I stopped using Ulta because the closest store is 2 hours away so most of my buys were online. They used to reliably get things to you but it takes over a month to get any of my orders which is frustrating as most of it is skincare related. I will just start buying directly from the companies.

I usually go through the Ulta Beauty salon for hair care appointments, but the store itself has products that are priced too high. A particular facewash I am fond of is about $7 more expensive than purchasing the exact same product at Walmart or Amazon. I went in yesterday because I had points available through their rewards program, enough to cover said overpriced product, yet they wouldn't allow me to pay in full using the points. They required I pay at least a portion in money. To me, this shows that the money is more important than the customer.

I purchased $110.00 Lancôme Génifique night cream no free gift whatsoever but there perfumes purchased comes with free gift and then they don’t carry the Lancôme Génifique night cream in small are medium only large the only reason I purchased it because it’s really good on my skin

I am going to be specific in my review, only because it’s happened more than once and I’ve been told that other customers have complained as well in the recent weeks. This is The Promenade location in D’Iberville, MS. I like dealing with people I’m familiar with in anything I do. On this specific day I went in for a specific item and then needed her help with something else and the rudeness began. In the very beginning Maddie was very sweet; however in recent weeks when she sees me she practically runs in the other direction. This is a most rude customer service experience not only myself, but anyone could ever experience. For the amount of money I’ve spent in less than 3 months I would think she would be wanting to help me considering, I am the CUSTOMER 😡😡

Girls that work in the store are very unfriendly. It seems like they have to really make an effort to wait on someone who is not young!

I had blowout appointment and Kelby at desert ridge was assigned to me. I carved out time on my busy day and he rinsed hair and started using the blower. Half way through it, out of curiosity I asked that does blowout include wash? He said it does and he is sorry that he thought since my scalp was clean, i did nit need one. I honestly became restless after that. I had walked 5 miles in morning and could see my hair was oily and I left disappointed. Since I don’t go to Salon often, i did not ask earlier. He was willing to wash for me but I did not have enough time. They charged me 24$ as discount. The sad part is I wish it was handled correctly.