Ulta BeautyReviews of ulta.com

HORRIBLE customer Service!!! Tried ordering online 3 weeks ago never went through and they still refuse to release the hold on my debit card for the amount of the transaction!

If I could give 0 stars I would have!! This is my first time ordering online with ulta. First of all, the package delivery estimate day kept changing and it just seemed very odd. Then one day it was scheduled to arrive and it said delivered, however I have no package! I spent 500 dollars with ulta and I have nothing. I have called numerous times and just keep getting told that I will be contacted but I never have been! Horrible customer service! Don’t care about customers. The manager actually yelled at me! DONT SHOP AT ULTA!

Worst return policy ever. I placed an order online and wanted to edit my order or cancel. I called them within 20 mins of placing the order online. They wouldn't help and shipped the order. How can you not edit or cancel the order. i have been shopping online from years near had this problem.

So I ordered online for the first time. I have contacted customer service twice and both times they were no help at all. The first time I placed my order( over $100.00) then not an hour later got an email saying that if you order online over $60.00 then you can get a free little bag, so I emailed them and asked since I did order online that day can I get the bag.....they said no I would have to cancel my order and reorder to get it. Second time, I called them to see if I could just get my order to ship to the store since the day it is suppose to be delivered it is suppose to rain and I will be not home, they said no they do not ship to stores. It says you can order and pick up at stores. They did tell me I could wait, because my order is still being processed, and find out who the company is that is handling my order and call them and ask them to hold it for me and I can then pick it up at the package handling facility. It is Christmas season, like I want to sit on hold with one of those companies to try to get them to find my package then sit it to the side. Never doing online ordering, heading back to other beauty places, the other ones want my business and help me.

I ordered merchandise online and have done so many times in the past. I like ordering everything in bulk so I have backups. Well somehow it got delivered to an old address, which is weird because we haven't lived there in years, and in fact, I've had several orders come straight to our new house without problem. I called the customer service line thinking they could resend the over $100 in items I ordered or at the very least refund my money and I would just reorder them myself but was told no. They told me the only solution was to go to my old address, and ask the people that lived there if I could have my package back. Which I stated I would not do. I asked to talk to a supervisor and they told me the same thing. Now I shop a lot and understand that other retailers have started to have strict return policies for repeat offenders. I agree with them, people that take advantage shouldn't be allowed to return anything. That's not the case here, I am a rewards member since 2013 and I have NEVER returned an item or asked for a single refund. I even reached out to them online and they told me the same thing, just too bad we are sorry it's our policy not to refund you. And the sad thing is, I read more online posts, and it's happened to several people. So shame on them for not helping their customers out.

I called to make an appointment with a hair dresser. I explainer I probably will need a consult first because my hair is so damaged that I needed someone who was experienced with hair. The lady on the phone said "Miriam is great she has been a cosmetologist for 20 years". I asked is that hair or skin, the lady corrected herself and said "hair". When I arrived Miriam looked at my hair looked puzzled and asked the young girl next to her as to what she should do. The girl next to her stated "I am confused as to what you're trying to do". I had explained to her that I am trying to color match my hair for now just to let it grow out and then maybe get some advice as to what else I need. The girl repeated herself "I am confused as to what you need". Then she began talking in air dresser language with Miriam who was puzzled and didn't quite know what to do. The young girl for the third time repeated she was confused. I then said I was confused about her being confused. I asked if they did color matching which is what I originally stated and I got no answer. I walked out. Please save your hair, money and your energy talking to people who do not understand hair or who are clearly "confused".

The worst customer service I have ever received, I purchased an item online at a great price as I am in Canada, unfortunately the item didn’t work out and they advised I would be able to return and receive my money back, after numerous conversations with the customer service staff and two different people telling me the refund was processed at different dates in November and amounts. I have contacted my credit card company to file a dispute with Ulta beauty to retrieve my money that is rightfully mine. I am so very angry and disappointed in the service I have received.

Super disappointed with the customer service. I ordered ONE order worth $70 allowing me to receive a free beauty bag. Somehow the two items came in two separate orders. Causing me to no longer be eligible for the beaty bag.. The ONLY reason I made this online order and waited a week for my makeup was for this beauty bag. I would of just gine to the store and purchased my items if it wasn't for this bag. . I called customer service and after having to speak to a manager, the manager just stats she's giving me store credit but that she can't send me my due bag. All the while telling me how much she loved her bag when she got it. Like thanks for rubbing it in... so now I'm sitting here with my 2 items and a store credit that I dont want to use... this is false advertising and it put a sour taste in my mouth. I'm going to be returning my products and giving away this credit that I was given just to shut me up. It's a slap in the face to expect me to purchase again from your company when you dont even follow through with your offers. You can have it all back. I really just wanted the beauty bag that I was promised. I was literally counting down the days and was so excited to see my packages. Im so disappointed. This will be my last purchase.