Ulta BeautyReviews of ulta.com

Incident# 191122-001046 Ulta advertises on their website "Free gift with any $-- online purchase. Over a $-- value", but they fail to mention that they will not send the free gift if you don't "check the box" at checkout. I don't order a tremendous amount of products from Ulta but recently placed an order because the free gift was an incentive. When I contacted customer service via email and phone, I received the same response from both, which was, "you failed to check the box for the free gift at check out". Where did exceptional customer service go? Why should I have to check a box for a free gift that is advertised as "with any purchase"? I'm very dissatisfied with the service I received. Ulta needs to brush up on how to deliver exceptional customer service. Listen to your customers, acknowledge the problem, find a solution and execute it. Sometimes even the small things speak volume and can turn a one-time purchase into a customer for life.

Customer service and management(Becca) at the Fayetteville, AR location is absolutely the worst, I have ever dealt with. I have never been treated so badly. I will not be an Ulta customer or reward member every again!

The workers at ulta spelled my name wrong so when i went to pick up my order they rejected to hand it to me

My cyber Monday on line purchase was made according to free gift offers with purchase of certain items. FOUR DAYS after purchase I was informed that the free gift, along with another item I had purchased was out of stock. With available modern technology, this should not happen!I am no longer getting the value of the cyber Monday sale. Ulta has lost a customer.

very very bad. be careful who you chose to do you makeup. make sure to read the reviews especially on who is doing your makeup.

was my first experience with Ulta, it was Thanksgiving day black Friday. There was a deal if you ordered $60 or more you get an 8pc make up bonus. Apparently you have to click the tab( which it doesn't say) and add it to your order. I did not know this as I have never ordered or even been in a store before. I called customer service and was told there is nothing they can do, that she didn't have the capability to do that and that was it. I certainly didn't think that was good customer service especially since I'm new at this. I spent over $60 and feel I should receive my free gift. I wrote them and got the same response, will never shop there again..

ULTA's customer service is atrocious. Greed has taken the front seat with this company. If you want to buy quality products and avoid the displeasure of dealing with very self-absorbed, greedy individuals who's bottom line is the almighty dollar, go elsewhere. Sephora is a classier place with much better customer service. Avoid misrepresentations and gift scams by avoiding ULTA.

I honestly don’t like their service. I’ve never ordered anything online but have shopped at a few of their stores when I need something immediately and they don’t have it at Sephora. I’ve noticed the atmosphere isn’t friendly. No one helps you until they feel like asking you and when they do they seem annoyed. I’m not a fan of their return policy as well.