Ulta BeautyReviews of ulta.com

Placed an order for $366 for my daughters for Christmas. They claim UPS delivered it to my door. Never received and I have spent hours on the phone, writing emails and making reviews on social media. I have also filed a complaint with the BBB and I WILL NOT STOP until something is done! What a disgrace to be considered an “accredited” company! HA! I’ve worked in Customer Service for YEARS and we would NEVER treat our customers this way. I was told after they’ve reviewed my order they cannot refund or replace. I never asked for a refund but you better bet, I’m demanding it now! My next step is corporate and then the attorney general. I’ve spent more time arguing back and forth with this company that it’s even worth. If needed, I’ll speak for my attorney! I will not stand for this and be treated like this.

Ulta is horrible. I ordered their deal for the PMD online for Cyber Monday. I ordered it from my account with them and was supposed to have my package delivered but it never arrived. I called and spoke with Karissa. She stated that there was no record of my order, yet they charged my card. She put in an request for a supervisor to call within 24 hours and they never called. I have emailed a few times and still no response. Horrible service.

Ulta is complete joke. This is the first order I’ve placed and the experience with shipping and customer service has been horrible. Original order was placed two weeks ago, and shipment was supposed to be fulfilled by lasership. Well their reviews are even worse than ulta. They are known for never delivering and stealing packages. My package has been sitting at facility in my city for 4 days and now there is no shipment info as to when it’s being delivered. Spoke with ulta who said they have had multiple complaints of this happening with lasership and she would place new order to be shipped with different company. Well of course the second order is going through lasership as well. When I called ulta to just cancel the order to avoid another two weeks of issues, she told me cannot cancel the order. She said I can try to do so when it gets delivered. The problem is that NOTHING was delivered. I have a bad feeling that I will never get my money back nor receive anything. This was the one and only time I will order through ulta and this point don’t even want to shop in store. Their customer service employees were completely rude and unwilling to help. I was actually told “there is nothing that can be done”. Just lost a customer to Sephora.

I hate to be one of these people but I am infuriated, and I don't want this to happen to anyone else. Ulta lost me as a customer today, after years of being a faithful customer of theirs. Back in November, I purchased $300 worth of items online. I got the delivery notification that they were delivered, however, I was home ALL DAY that day, and nothing arrived at my door. I scoured the building, checked with close by neighbors, etc. Nothing. So I reported the items missing and asked Ulta for a reshipment or a reimbursement so I could go purchase the items in person at the store. After contacting them three times over this matter, their answer is no. They will not refund me for items NEVER received, nor will they reship them. These are items I've purchased from them time and time again. Ulta - a multi-million dollar company - makes their customers foot the bill for dishonest delivery drivers and/or package thieves. Now I am in contact with Ulta's credit card company to dispute the charges. Fingers crossed I don't have to pay $300 for NOTHING. I don't care how much I loved Ulta in the past. This is unbelievable and wrong. I've spent thousands with them over the years and I'll never spend another cent with them again. Don't have your items shipped to you by them to avoid my situation.

Why the f*** does ulta block other countries to even VIEW their website. This is absolute horses***!! I'd understand if you make shipping to the US only, but not even allowed to look at the products??? I am beyong angered

BUY AMAZON NOT ULTA! If i could have used 0 stars i would have. Try to order anything online and when they get your order wrong they have a team that will contact you 24-48 hours later. by that time your product is already in the process and they won’t cancel the order. i indicated that i wanted to pick it up from a store and Ulta decided to use my address for shipping. i wanted it for the next day and that wasn’t going to happen. BUY AMAZON-you don’t have any kind of issues!!!!!!!!

I went to Ultra Beauty in Florissant, Missouri-Hair Stylist J put a perm and color in my hair within 5 days all of my hair had fallen out. I s/w her and advised her of same-she never apologized and never offered any follow up service. All be aware.

As other reviewers mentioned the costumer service is by far the worst I have ever experienced. I spent over $90 on Black Friday and have yet to receive ANY of my items, it has been 3 weeks. I called customer service several times and they have no idea what is going on. Instead of being helpful they decide to BLAME THE CUSTOMER for ordering products on Black Friday. Further upon request for reshipping my items, they REFUSE to include my free gift with purchase staying that "they don't have access to the warehouse that sends those gifts out." They offered NO compensation to me regarding this issue and would not even expedite shipping my order because "it's the holiday"... Yeah I know that's why I ordered stuff! Seriously spend your money elsewhere and DO NOT BOTHER even trying to purchase from Ulta Online. I hope this review saves someone money and time.