Ulta BeautyReviews of ulta.com

Ulta has contracted with Ontrac, beware of Ontrac! I won’t shop ulta online anymore due to this horrible shipping company! Look up Ontrac, they have horrible reviews! Look them up on YouTube and you’ll see everything you need to know about Ontrac! It’s obvious ulta only cares about cheap shipping and NOT their customer! By using Ontrac ulta took the fun and excitement out of shopping and have replaced it with stress and frustration!

I bought 134 dollars worth of stuff and there was an advertisement for 17 free piece samples if spent 65 dollars.I thought the free bag of samples were on added but somehow it wasn't and my order went through anyways without the free samples.I immediately called customer service and was told too bad. I said I would like to cancel my order and the lady said oh it may or may not go through.I tried emailing customer service only to be told can't do nothing about it.What?You can easily send different samples or anything to make this right.Beware of this scam.Most definitely this is a scheme to get you to spend more money only to have their website glitch or whatever and scam you out of the free.samples.This is not how you treat customers.I see from other people's reviews I'm not the only one this is happing to.From now on I'm sticking with Sephora since they never treated me this way even if they cost more it will be worth it in the end.

I placed an order for $175 and some change with Ulta online. At checkout I was given an offer to save money if I applied for their credit card. I entered all of my correct information in to the credit application page. I was approved for the credit card. I was directed back to the payment page and clicked the box for shipping to be the same as billing ( which I had just entered my correct address on the credit application, it was verified as correct, or I wouldn't have been approved). Ordered was placed and paid for with new Ultra card with correct billing address and I went to bed. The next morning I received an email saying my order was prepared to shop and it showed THE WRONG address. I immediately called Ulta costumer service and was told my package had not shipped yet, so I'm thinking that's great! nO, not great, the representative told me that there was nothing she could do for me, she gave me the number for UPS and USPS and told me I would have to contact them myself and have the shipping address changed. She let the package ship to the WRONG ADDRESS, knowingly, she COULD have stopped it, she chose not to. I called both carriers and was told by both that they would absolutely not change the address of shipping on any packages ever. I spent 2 1/2 hours of my day on hold and dealing with a mess that their representative created because she couldn't be bothered to do her job. I called AGAIN and was told by the next representative that there was nothing that could be done. The package should have been stopped when I originally called before it was shipped and it wasn't. I was still going to be responsible for paying for the order and I was NOT going to be receiving a replacement order because the address being wrong is considered human error and they weren't responsible for it, even though I HAD entered the correct address ( if I hadn't then the credit card wouldn't have been approved) I was told I would be contacted by a supervisor which has not happened yet, no surprise there, NO ONE CARES that their system screwed up my shipping address and I'm stuck paying for and order I will not receive.

Placed an online order on Nov 25th of $121 for Xmas gifts for Granddaughter. Order was confirmed for cash back through Rakuten. Amount of cash back on this order was just under $10. My account at Rakuten said amount would be paid by Ulta by Dec. 21st. Just checked and Ulta Beauty is now not going to pay the cash back for this order. Will not order again or go in their store. Was also disappointed with the packing of the order.

Placed an order on line for local pick up. The item came with a free gift. Upon arriving at the store, The sales person and manager stated they did not have any of the gift item, so I was out of luck. Customer service says nothing they can do about it as they did nothing wrong. They said I should have seen it on my order, which I did not notice. Poor service in my opinion.

So they use a company lasership to ship my order and it was supposed to be here on the 11th I spoke with multiple reps at lasership and they can not give me an estimated delivery date just that it won't be here on the date Ulta made up and they don't know why Ulta says it will be here then so I call Ulta and tell them this thinking we'll they will reship is and they said not until the 17th which is the date Ulta made up because it's their policy to wait to give a refund or reorder. It is more important to them to lose a customer then for them to wait to get a product shipped back from a crappy company they hired but they want me to wait. Not worth it when you can get it from Sephora Macy's or the actual sites tarte Kylie cosmetics etc. The supervisor was uninformed and really didn't give a crap. Not worth the trouble I've gone through and I still don't have my package or know when it's coming.

I made 2 purchases with gift cards on Ulta and the system of discount is horrible!! They ended up not considering the gift card discount and I had to pay it out of my pocket. The orders didn't even arrive. So far I got the refound of one of my orders and waiting for the second one. I order de Ulta products in 11.21.19, today is 12.13.2019.

First order ever from their online store because I couldn’t find the color I needed in store. It arrived a stinking broken mess of nail polish. Horrible to have to deal with and it stained everything it touched. Nail polish was wrapped in bubble wrap but the rest of the box was empty so of course it broke in transit. I get it, mistakes happen. But the reason for the poor review was, when I wrote to Ulta to tell them what happened they told me I had to return the items. I provided pictures of me dealing with the broken glass and nail polish goop. I’m sorry I couldn’t provide them with the smell (yuck). Horrid customer service. Never again.