Ulta BeautyReviews of ulta.com

I am a ulta beauty rewards member since 2014 and I shop a lot from there. Sometimes $200 purchase or more than that. They never ever send me any birthday samples. I read in their magazine they do. Sephora does give you things for birthday. I am not asking for free stuff but since you shop there a lot and spend so much sometimes you would expect to get some samples before throwing lot of money on something that u just want to try first. I have also noticed that whenever I ask for sample at the front register they always give me some excuse and deny giving. I really don’t appreciate that behavior. So now I have stopped going there. I would rather buy online from direct company or Sephora.

Ulta’s managers and workers are rude. they give NASTY attitude towards costumers. they really can’t help anyone else. they only think about themselves really. they are so full of theirselves and bs while walking out they told us to get out of the mall and don’t come back. the mall is mall of america btw.

I went to the ulta located in Mall of America, while leaving they gave us attitude by saying “Get out the mall, don’t come back ever again”. Me and my daughter looked at them, and walked towards them and said “exuse me”. We were frightened to see what they did. My daughter accidentally went a wrong way and a worker replied “YOUNG LADY WRONG WAY” she got frightened and, walked away crying.

I am a “young” senior citizen that likes to look my best by keeping up with the latest makeup trends. Everytime I go into the Dawsonville’s location it is never a positive experience. I feel ignored and unappreciated. When I finally get someone to assist me the employees are not friendly or helpful. They were out of the item that I needed yesterday and never offered to order it for me. The young employees need to have additional sensitivity training in welcoming all age groups. I will not be returning to the store anytime soon.

I had ordered something thru the website at ulta.com and it was set to be delivered on 1/3/2020. I took the day off on 1/3 to be home to receive my package and my package was never delivered, even though the tracking showed that it had. I emailed Ulta on 1/3/2020 advising them that I had not received my package and an agent responded back on 1/3/2020 stating that my email had been forwarded to a supervisor and someone would reach out to me to get this resolved. A Supervisor emailed me on 1/5/2020 stating that she would look into the matter and reach back out to me, well she never did even though I had emailed her back. I emailed Ulta again on 1/7/2020 and an agent responded same day stating that a Supervisor was handling my case. Well on 1/9/2020 another Supervisor emailed me stating that since my package was showing delivered, they were not going do anything for me. I am a paying customer and I don't understand how a company could do this. Now I'm stuck paying for merchandise I never received. this is not ok, I was the one having to reach out to the company and at the end they didn't do anything to resolve my issue.

There needs to be a ZERO star review! I received 2 bottles of Hempz lotion for Christmas this year and since scents are such a personal thing, I was given gift receipts as well in case I didn't like them. I loved one but I did decide to exchange one bottle since it wasn't my type. I went to the same store where it was purchased and was told to just grab the new scent I wanted. I brought it back up to the counter so they can scan the GIFT RECEIPT and both bottles. By the way, both bottles of lotion were the same size and type, just a different scent, nothing extra. I was informed that I needed to pay an extra $8+ to cover the difference of the sale that was going on when the original purchaser received. What?????????????? This was a gift! How is that possibly correct? You can't make up the difference for an offer/promotion you had! I haven't read all of these horrible reviews, yet I would be shocked if this issue didn't come up in the past. They've now tainted an office full of woman who normally shopped there. Plus we work in the public sector as well. ;-) Lets rise up and put an end to these poor policies and customer service. Boycott Ladies!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Worst customer service ever!! I ordered my products to the wrong address and I called right away and they said they couldn’t change the address and that I MIGHT be able to cancel the order but there is a chance it will not go through. Then they said it would take 7 days for my points to go back on my account so i won’t even be able to order the stuff I needed for another week. Terrible terrible service.

I am so mad. AS a Diamond customer I decided to use the salon for the first time. They took me from Blonde to Orange. Orange of all colors. They offered to fix it but there was no way I was going to allow her to touch my hair. I would NEVER go to their salon again. And remember this review is being written by someone who does ALL their beauty shopping at Ulta. Just NOT the salon service.