Ulta BeautyReviews of ulta.com

If I could give no stars I would. My order was supposedly damaged by UPS. It was sent back to Ulta and I received no further information. After waiting on hold 45 minutes I am told that the majority of my items are no longer available and I can either get 2 of my 6 items or my money back. After waiting 3 weeks already I cancelled my order. I understand there is a Pandemic but not letting the customer know what is going on is unacceptable. If I wouldn't have tracked it with UPS, I would have had no idea. I will not order anything from Ulta again and I would strongly suggest they look at their reviews and I do something quickly or they are going to lose a lot of customers.

Terrible! I cancelled an order over the phone, employee told me it was cancelled. Next day I got an email saying My order was shipped! Called back and they said that there was nothing they could do and that I would have to pay to have it shipped back!!!!!! DO NOT BUY ANYTHING FROM THIS COMPANY!!! Terrible customer service, it basically cost me money just to cancel an order. Terrible terrible, I will be telling all my friends never to shop here again

Terrible website, I can't pay with a gift card online. Called customer service and all he was able to tell me was to reenter the information and contact my financial institution (to pay with a gift card). Unhelpful. Now I don't even want to shop there long enough to use my gift card.

I ordered skincare products from Ulta and everything was going fine until, the delivery date, my package didn’t come, so I went to go track it and there was no information about my package, I put the tracking number in and it was not found, I was pissed, this is by far the worst delivery and experience I have ever had from any online purchase🤬😡

So first of all, I chose curbside on the delivery and then I get an email saying shipping in four days??? After this, I call Customer service and wait for twenty minutes (understandable) BUT what I get is a rude girl. She cancels my order but is unable to help me whatsoever with the second problem which is the website is not allowing curbside and the Order won’t go through. When I tell her nevermind and am nice saying have a good day, she just doesn’t reply and mumbles something... TERRIBLE customer service and their curbside is not working. PLUS I have to wait up to nine days to get my refund.

I was on the phone 3 hours today with "customer service" on hold! I also spoke to 2 managers are our local store and they directed me to the #866 number as the ONLY people to help me. When I got someone on the phone they were not able to help me!!! They are unable to correct an online order payment method over the phone. WHAT?? They don't have the ABILITY to take order information over the phone???. What kind of company is this that cannot take care of a online customer service over the phone???? The order was charge in full to the debit card but should have been mostly charged to an e-gift card. Ridiculous!!

wow, the level of awfulness in their customer service is not on this planet. I am convinced they are all bots who repeat the same things again and again. I had an order canceled the same day an order was placed and was told they authorized my return and refund, but four days later item was shipped. They are a nightmare. I have asked for a supervisor many many days and they said one would call, and nobody ever did. I have NEVER in my life witnessed such awful customer satisfaction.

Same products at Macy’s and Belk’s for much better price. Shop around before you buy from Ulta. Placed online order, Received text I have until end of next day to pick up or order will be canceled. Next text canceled my order @1:47am before the store ever opened. WTH? Use to by a ton from here. Will never purchase again from this store. Way over priced.