Ulta BeautyReviews of ulta.com

Their customer service is below incompetent. Do not purchase anything here! They don’t care about the customer only profits.

Complete bs. Was harassed to get a Ulta card and did and then things went really bad. I wanted to pay it off in full so paid 2 payments in may and then wanted to pay it off in June. Then was told I couldn’t pay in advance after paying and was told I now had a late fee. So I paid it off and will never ever shop w them again. Customer service is a joke.

IF YOU PACKAGE GETS LOST, ULTA DOES NOT REMEDY. Ordered a couple of times on Ulta website. The last one involved an order that is worth 600 dollars. Shipped in 3 packages and I only received 2 packages with a total of 3 items. I received less than 10% of what I ordered. The missing package showed as delivered, however it was not put into the delivery lockers like the other two. brought this issue to Ulta, the first time, the lady at Ulta told me they will reship. Waited for a week, asked again, this time i was told the matter was escalated to The Team and she can't tell me anything about it. Ever since that, they stopped responding to ALL my emails and once i typed in my email address for online chat support, no one helped me. I have escalated this with my bank. NEVER BUYING FROM ULTA EVER AGAIN. WORST ONLINE STORE EVER. NEVER HAVE I BEEN TREATED THIS WAY AFTER SPENDING SO MUCH MONEY. BYE ULTA.

Made an online order and forgot to change my address since we had recently moved. I INSTANTLY emailed AND called about the change and they said it was too late to change it and I was SOL. Just a few minutes after I made the order it was already too late to change the order?! They wouldn’t even let me cancel it. So I may end up having to pay for something that I may not even receive??!!! VERY upset about this. I did change my address on USPS so hopefully I will still receive the items. This is just bad customer service. Very disappointed.

I received an email to my phone stating I can come in for my Birthday Gift . When I got there the manager was super rude she said I needed to pull up the email on my phone she couldn't have me just give her the email address she had me pull it up on my end inconvenience me and make me feel like I was lying to her, she was absolute rude NO CLASS HAD me wait for 1 hour and made me feel really bad for coming to the store,for something they offer the manager at Ulta at Huebner Oaks in San Antonio is very rude. DIDN'T WISH ME A HAPPY BIRTHDAY VERY SNOBBY AND STUCK UP . I WILL NOT BE GOING BACK TO ULTA------ SEPHORA IS WAY BETTER NO CUSTOMER SERVICE NO FRIENDLY AT ALL AND THE WAY THAT I FELT AWFUL SEPHORA INSIDE JC PENNY'S IS WAY BETTER FOR YOUR BIRTHDAY YOU GET A GOODY BAG AT ULTA A MINIATURE ITEM AND THATS IT NOT WORTH THE HEAD ACHE . I want to thank that Manager at ULTA FOR MAKING ME SEE THEY TYPE OF BUSINESS THEY RUN I will not be shopping there anymore I am done GO TO SEPHORA SEPHORA IS CLASSY AND WAY BETTER

It's disappointing that I could not return an item that I received for a gift; I was hoping to exchange it for something I would use. The name Ulta was on the package. I had checked online and they carry that item. They acknowledged that it is from their store but wouldn't return it because when they scanned it, a price didn't show up. I commented that it seemed like a computer issue, and the employee just responded with a shrug. I will donate the item since I won't use it. The foolish thing is if I had gotten credit for the item, I would have ended up spending that and more at the store with another purchase.

This company is god awful to work for. I’ve been putting this company before my child for so many years only to be slapped in the face when asking for one set day or alternating set day off due to covid and needing adequate childcare. The Gm has 3 jobs and the DM refuses to do anything about it. It’s a toxic environment there and it unfair and all of our employees are ready to quit.

I ordered $206. of makeup. They said they delivered it. I am in quarantine, so I have been home for months. I am over 65. The package was never delivered. Ulta refuses to fill my order. They are also refusing to give me a refund. They also held me up from disputing the order with my credit card, by leading me to believe with their emails, that they would take care of this. I don't recommend shopping with them online whatsoever. My name is Deborah Seffinger PhD.