Ulta BeautyReviews of ulta.com

I recently went to ULTA to redeem my points, only to be told that the points still expired, even though the store was physically closed. I believe exceptions should be made is unforeseen store closes, but customer service only sent out "automated" emails regarding how the point system works over and over again without addressing my actual concern or letting me know that they would not help. Yes, they told me to order online (after my points expired). But I'm not one for online shopping... This left a bad taste in my mouth and is very unfortunate. Some issues should be addressed instead of sending out automated issues. This company will not actual take the time to listen or address a real problem or flaw in their system.

Daughter ordered $273 of supplies and never received it when she called they claim that she already received it which is a lie. No notice or shipping date received and they have the nerves to claim my daughter is stealing the package. I just submitted a claim to my bank card.... Never again will this company see my dollar.

I recently placed an almost $200 order with Ulta Online. After waiting almost 2 weeks I reached to customer service to only be told ALL my items were out of stock. I went back to the website & one of my items I was getting on sale was available but now full price. I had ordered eyeshadow pallets, foundation, concealer & brow pencil. ALL OUT OF STOCK!! I am so upset to wait this long & be empty handed. I was offered free shipping on my next order which I already was getting. Anyone else having problems?

I ordered 8 different products and paid for 2 day air expedited shipping. It took 3 business days before my products were even shipped and 5 FULL Business days from my order date and still nothing had arrived. I contacted their customer service to request a refund on the shipping cost since they Failed to uphold their end on processing the order and was told that it could take up to 5 business days on any order being fulfilled, the option for expedited shipping is just a formality. I’ve never had a company basically tell me even if you pay for shipping, you’ll get your stuff when it gets there... I will never order from here again.

I have been a platinum customer at Ulta for YEARS. For some reason, I have been blocked from purchasing online. I have no idea why. I have attempted to contact customer service five different times and each time they say that I should hear back in a few days. I never heard back. This is extremely frustrating and no way to treat a loyal customer.

Terrible company and customer service. I contacted them a month ago about not receiving my package worth $250 and they said they were escalating the situation and would contact me in a few days. Weeks went by and I kept emailing asking when I would receive an update. After waiting a whole month their response was that they couldn’t do anything because they checked the tracking number and it said it was delivered. It took them a month to do that?? It’s ridiculous and they are completely clueless, after complaining about it they tell you that they are trying to improve their customer service but refuse to help people who never receive their packages.

These people are absolute crooks, refusing to allow return and refund for my purchase even though it was a faulty product. Rude correspondence, cheap quality product. Avoid this company like the plague!!!

Up until about a month and a half ago, I loved Ulta. They have a large selection, the sales associates aren’t overly in your face but can be helpful when you need to find something or have questions on a product. Due to Covid, they have obviously been closed, so I ordered a pretty substantial order online, over $300 worth, which was 14 products (makeup is expensive). My order shipped in 2 boxes, one was supposed to have 13 items, and one was supposed to have the final item, why it shipped that way I have no idea. The first one “arrived” but It was either never delivered or it’s possible someone took it from my door. So I called the customer service number, the girl was fairly helpful and told me to wait until my second box was delivered to determine which items I had received and which ones had not made it to me. She also told me that it would be no problem to get me a refund or replace the items that had not showed up. So I waited a week and a half for the second box, which (like it said it would) only had one item. I call the customer service number again and was on hold for almost an hour, the girl told me that she would not be able to give me a refund due to the amount of money she would have to refund, only a supervisor is able to do that and all of them were busy, I was supposed to wait for an email from them and that’s how I would correspond with a supervisor to get my refund and they would contact me in 24-48 hours. So I waited, no email, I gave it 3 days just in case. Still nothing. So I call back, this customer service representative was terrible, she had an attitude from the very start of the conversation, ( I get it, I’ve worked retail and sometimes you have bad days but this was over the top). I explained to her my situation, she told me there was nothing she could do and that I need to wait for a supervisor to call me, and that it would take 1-2 days to receive this call. I explained to her that the girl I talked to last told me that it would be an email, and that I had waited for that already and was confused why it would now be a phone call, her response was “ Well I don’t know IF she would tell you that because that’s not right, and YEAH you’re going to have to wait a while, they are getting a lot of calls.”. I then asked her if she could maybe connect me to a supervisor because I had now heard 3 different things and wanted a straight answer, she said “ No, I CANNOT do that, I Don’t contact them. Can I help you with anything else.” I said no and that was the end of that call. So I waited for a phone call or email or refund, I got nothing, so I call again. This customer service representative was AMAZING, she was kind and extremely helpful and genuinely sounded like she was empathetic with my frustrating situation. I explained everything that had happened so far and she immediately said, “do you mind if I put you on hold while I try and see if there’s a supervisor available to talk to you now, so that we can get this squared away for you today?”. So basically the complete opposite of the girl before. I said yes, there was no one available though, which made sense since I did call in close to 5 like a dummy. She escalated my report so that it would basically go to the top of the pile and a supervisor would see it and contact me sooner since it had been over 3 weeks at this point. Still I got nothing, no email, no call, no money back in my account. I call again today and I explain my situation again, and she tells me there’s nothing she can do, and that corporate has to contact me. So now it’s been an easy refund, to an email, to a call and now corporate is involved? What is going on, I’m thinking to myself. I then asked her to please try and connect me with a supervisor, because it’s been over a month now, and she does. Well I never actually got to talk to a supervisor, apparently she got my refund approved from a supervisor while I was on hold, either way hallelujah I’m FINALLY getting a refund in 7-14 business days. Now we wait to see if I actually get it. I’ve worked in customer service for over 10 years now, this is not how you deal with customers, between the representatives that aren’t on the same page, holding my money hostage with nothing to show for it, to the rudeness that I encountered, needless to say I am not happy with my experience.