Ulta BeautyReviews of ulta.com

I placed an order online and according to their website it shouldn't be any problem to make a return so I went to the store in person with my items since they didn't offer free shipping labels. (NO PROBLEM! But unusual). Upon arrival I had my packaging slip with me that including order number, shipping address and email address. But that was clearly not enough. They now needed to see the actual order confirmation that was emailed when the order was placed. I asked if they couldn't pull that up online with help of my email or order number. But nope! And I was also told that unless I had an account with ULTA I was not able to make the return at all. I'm sorry, I ordered this at your website, how can I not have an account? I was then told that if you check out as a guest, you are not eligible to make returns. After two people spending about 20 minutes huffing and puffing over a computer they were able to tell me (lucky me) I did have an account qualifying for the return. However they now only needed the actual email that was sent as a confirmation verifying my last four number on my credit card. I once again asked if they wouldn't be able to pull that up on their computer. NO THIS WAS A STORE POLICY that they needed to see the actual copy in person. (Clearly they need to update their return policy online if that's the case). I then walked out to my car where I had my phone, pulled up my order confirmation and drove to another ULTA location after being feed up with their customer service, BOCA RATON FL. Even at the next place I was met with resilience. I literally had to fight for it. It was not like sure, you were unhappy, no problem, so BE VERY CAREFUL. I never had this problem at Sephora, Macy or another department stores.

My cashier was super rude and stand-offish and she made me uncomfortable. I tried having a conversation with her and she ignored me completely. I spent $83 to be treated poorly.

Incompetent is a compliment. Nancy has terminal cancer and just wanted to get her hair done. Reservation made, confirmed, they called yesterday and went over the COVID stuff. We received two (2)!! Confirmation text today. When she arrived today she was told she had no appointment, but stated that the girl that was supposed to be doing her hair was doing a haircut and they could try to squeeze in her 1 1/2 hour appointment. If she didn’t have an appointment how do they know who was going to do her hair? How do you squeeze someone with 11/2 hour in when they have no appointment?? Nancy was in tears when I went to pick her up. She had struggled through a pain filled morning to fulfill her appointment but due to the gross incompetence of Ulta it was not meant to be.

horrible customer service. I made an appointment at their hair salon for a cut, a simple cut. Made the appointment 2 weeks in advance; asked about their covid policy, got everything explained and got my appointment. When I got to the salon my appointment had been 'given' to a friend of the stylist. So no haircut for me, thought they offered to rebook. I WILL NOT be coming back. This the Ulta in Clark NJ

I wish i could leave a 0 star, this company is so disorganized and unprofessional. They are big conniving thieves and Will do anything to keep your money. First of all my first order with them took forever, it took 3 weeks just for me to find out they sent it to the wrong address even though my correct address was on my order. I ended up loosing everything and mind you i paid over $150. I called to report the issue and their only solution was to send it to the same incorrect address Which took another 2 weeks and they refused to give me a rufund So i didn’t have any choice but to pick it up from the “wrong” address which was 1hr35mins away from me and my order wasn’t even correct. It had a whole bunch of missing items. I called them back again and they said they were Sold out of the missing products so they emailed me some store credit for the Missing items. Now look i had the so called “store credit” and i had to use it because i wasn’t about to let them keep my money after all the nonsense they put me through. I used my store credit to buy some more stuff and they even offered me a free gift if i spent more than $100. i was so excited For the “free gift” which was a really nice tote so i spent a little more money so i could get the free gift. I placed my order and 2 weeks went by, Nothing! No tracking number, no package. 1 month goes by, still nothing but i was very patient because i do understand how everything is moving slow due to the virus. Another 2 weeks goes by and i got a tracking number and soon as i tracked it, i got a “shipment cancelled” because they never shipped my order. Now I’m pissed. I called the so called unprofessional customer service and was on hold for 2 hours just for them to tell me they don’t know what happened with my order. Now how the hell does that even make any sense. I asked the rep what they were willing to do about it and she offered to reship it but they were sold out of most of the items and now I’m stuck with more “store credit” And no free gift cs they claimed they don’t have access to the free gifts. somebody please help me make this make sense because i never had to deal with a company this trash before. This company needs to be shut down ASAP. There’s no point of paying extra fees and shipping if this is the result you get. Please don’t support a company like this. They treat people like toys.

Zero stars. Ordered 7 candles, all arrived broken. Been calling for a week now. 2 customer service reps lied and said order would be reshipped. Today I called for refund and have received no confirmation email as I was told I would receive. No supervisor ever available to help. DO NOT SHOP HERE, IF SOMETHING ARRIVES BROKEN OR INCORRECT YOU WILL NOT GET YOUR MONEY BACK. YOUVE BEEN WARNED.

Buyer beware. This company is into theft. Ordered hair dye back in May. Paid for 2 days shipping then got email saying it wouldn’t arrive in 2 days. Customer service told me if I refused the package it would go back to ulta and I’d be refunded. Three months later and they’re refusing to refund. Claim the package was delivered when it wasn’t.

Horrible customer service. Orders placed online do not ship as stated when you place your order. Their customer service team offer NO help and just tell you lies. Will no longer do business with them.