Actually I would give a ZERO regarding merchandise, received as a gift, so no receipt. The almost $40 worth of products, per price listed on their website, I would get a store credit of $10.73.....WHAT A LOAD OF HORSESHIT is this.
With no receipt or name of the person who purchased it (which is absurd), so they can look it up, IN CASE SHE USED HER POINTS to get a lower amount. *Policy says lowest retail sold in the previous 90 days. I understand, if it was on sale or something. But it hasnt...now if I take $10.73 merchant's card (which have to USE IN THE STORES)...ULTA TURNS RIGHT AROUND AND SELLS THE RETURNED MERCHANDISE AT FULL PRICE 😡😡😡
I will NEVER EVER shop at their stores.... I can't believe this absurdity.
Ulta??? Yeah, ultimate screw over
NH
Nadine H.
Worst costumer service
Worst costumer service! Did not get my 400$ refund even though I provided back return number plus E-mail from UPS which said it got delivered!!! Many many emails, phone calls which took me 5 months frustration! Never ever again and not recommend to anyone!!
EM
ella M.
if i could give it a 0 I would
if i could give it a 0 I would. They are terrible!!
ML
Moonlight L.
Almost 2 months and 3 back and forth…
Almost 2 months and 3 back and forth emails before seeing my money back with them... the worst online service I've ever seen!
LC
Lisa C.
I had a brow waxing and tint
I had a brow waxing and tint. I made it very clear I wanted a very light brown to blonde color it came out black. The waxing was good but the color was inferior. I had to go to Sally’s beauty supply and buy product to once again lighten my eyebrows.
AS
Ashley S.
If I could give ULTA a 0 rating I…
If I could give ULTA a 0 rating I WOULD. Not only are they uninterested and un-compassionate about there customers no matter how loyal I’ve been with the company they do not care if you’re package was stolen leaving you with nothing whilst ULTA refuses to reship and refund you. Packages that they don’t require signature release and want to blame the customers for it being missing!!!! Million dollar company can’t afford better shipping partners??? Lasership, what the F*** is that???? Going to get in contact with my lawyer for my $200 back!! DO NOT ORDER FROM ULTA.COM!!!
TA
Tati
The worst company I’ve dealt with so far
I have read all the reviews here, and I wish I would’ve done it before placing an online order. I’ve ordered stuff from Ulta online before, and I never had any problems. I don’t know if it’s due to COVID-19 or what, but this has been the worst experience with Ulta I’ve ever had. My package was lost (they gave me a DUE DATE, and I was tracking it, and then it was past my due date, and my package was just stuck in one place for 3-4 days) so I knew it got lost. I chatted with customer service, and they told me I have to wait past 14 business days for them to either re-order my package or give me refund. It’s fine, I knew it was lost, but whatever. I patiently waited for a week and a half, and I’ve reached out to them again just to be told that they can’t give me refund on orders more than $60 or so? And they told me that they’re going to let their higher ups know so they can work on my case. And that it would take 1-2 days for them to reach out to me. I waited 3 days just in case and nothing. I’ve called them again just to be told that there is nothing they can do and that they’re “busy” and I gotta wait for their higher ups to reach out to me. I’ve waited another week and still nothing. I’ve decided to email their customer service, and they told me that they will work on my case and try to give me refund as soon as possible. So I was relieved that someone was finally helping me after so long. And then the next day I’ve got an email that said they’re going to let their higher ups know about my case. AGAIN? I’m convinced that’s what they tell all their customers. Because it’s my 4th week now, and no response. So I had to reach out to my bank and get my refund that way. Thanks Ulta! I have never dealt with a company that bad ever. I had packages lost previously (I know with COVID things take time and unexpected happens) but I’ve never dealt with the company that’s not willing to help at all. They keep saying that there is nothing they can do, and I just have to wait. I get if somebody would actually reach out to me and explain that they’re working on it, and they need time and etc., but I’ve never received anything. I don’t recommend anyone buying anything online from them. I’ve read all the reviews and I’m not the only one never gotten my online order, and no one is willing to help. So save yourself a headache, and just don’t shop online with them.
CH
Chistine
Worse customer service ever!!!
I placed an order, waited for it to come 2 weeks later I reach out to ulta to be told its lost and there is nothing they can do because their system is not set up to replace the items that were the "free gifts " that I was supposed to get from the items I purchased. Then why offer free anything with a purchase seeing we never get the bags/ duffle as promised.
